Claims Handler

Quest Employment
Wellingborough, UK
15 Jul 2019
01 Aug 2019
Contract Type
Full Time
Quest Commercial are currently recruiting for an expanding team based in Wellingborough. You will be providing a professional administrative support within the Claims Team and to company Management/Directors. Customer care is most important in this role and must be sustained at all times. To communicate with repair network to ensure full compliance to SLAs.

Key Responsibilities:
  • Act as a first level point of contact for repair network members, clients, suppliers, customers and partners and provide progress updates as required.
  • To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
  • The deployment of claim notifications to repairers via rules driven in house management system
  • To be responsible for processing claim management data input and administration tasks accurately within internal/external SLA
  • Review repairer performance and adherence to agreed SLA's in real time via the company's internal systems targeted and exceptional reporting, liaise with your Line Manager and the Management Team to assist as required
  • Process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLA

Key Skills:
  • Good knowledge of Microsoft Office.
  • Excellent telephone manner.
  • Ability to work to agreed deadlines and targets and objectives.
  • Able to work as part of a team as well as autonomously to a high level of accuracy.
  • Good planning and organisational skills.
  • First class communication skills.
  • Previous experience of working the motor repair, insurance industry, or similar environment.

The company offer a friendly working environment with newly renovated offices and company perks, alongside free onsite parking. Working hours are Monday to Friday between 8am and 6pm on a weekly rotating shift pattern, and Saturday mornings (1 in 2 weekends) between 8.30am and 12.30pm.

This is an exciting opportunity to join a great company. If you are interested send your CV to or feel free to call directly on to discuss the opportunity further.

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