Senior Customer Service Adviser

£18000 - £24000 per annum
17 Jul 2019
14 Aug 2019
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
This company makes people's holiday and leisure experiences better. They are a leading manufacturer, importer and supplier of modern and exciting tents and awnings, supplying to hundreds of locations around the globe. Their HQ, near Witham in Essex, is where it all happens - from designing to marketing, from importing to supplying, from selling to supporting and they all work as a team in a warm friendly atmosphere.

- They are looking for an enthusiastic and dedicated Customer Service Advisor.
- You will be answering telephone calls & responding to emails.
- Providing product advice and support to their retailers, colleagues & customers.
- Liaising with their select group of warranty centres & co-ordinating the logistics of warranty claims, with online booking of couriers.
- Potential for attending trade & public shows, to advise customers face to face.
- The Camping and Caravanning Industry is seasonal, on quiet days you may be asked / expected to assist other departments when they are busy.

Skills & Experience:
- Exceptional customer service skills
- Experience in customer services expected
- Excellent communication skills
- Professional telephone manner
- Good M.S. Office knowledge
- Attention to detail in relation to office administration
- Self-motivated with a flexible attitude to duties and tasks
- Pro-Active approach to problem resolution
- Be able to prioritise tasks
- Be technically minded, comfortable & confident in using technical terms
- GCSE in Mathematics & English Language grade C/above or equivalent
- Flexible attitude

- Experience with CRM Systems
- Experience of Camping
- Additional languages

Hours are Monday to Friday 9am to 5pm.
Starting salary will be related to experience and ability.
Starting Holiday is 20 days, increasing with service.
Free car parking

Located at Little Braxted Hall, Little Braxted, Witham, Essex, CM8.

Own transport is advantageous as public transport does not pass by their location.

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