Service Desk Analyst

Hays Specialist Recruitment Limited
Bournemouth, UK
14 Jul 2019
18 Jul 2019
Contract Type
Full Time
Service Desk analyst - Bournemouth, Dorset - £24,000 - £26,000

Your new company
You will be joining a company in the heart of Bournemouth, who is a leading organisation within their sector. Due to their recent growth, they are now looking for a Service Desk Analyst to support them since their Digital Transformation. You should be a conscientious team player who thrives within a busy working environment.

Your new role

The IT Service Desk provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests.

  • Incident management
  • Request management
  • Knowledge management
  • Asset management
  • Continual Service Improvement, adopting ITIL best practices where appropriate
  • Daily System Checks
  • Process Documentation
  • End User Documentation
  • Comply with all company policies and procedures, including but not limited to:
    • IT Usage Policy
    • Health & Safety Policy

What you'll need to succeed

In addition to the listed skills & responsibilities:
* 5+ years of extensive experience providing enhanced IT support in a similar role. Understanding of IT operational support frameworks.
* Provide a service of excellence
* Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business
* Capture and record all information and data as directed by the IT Management System
* Carry out qualitative checks on all relevant IT systems
* Carry out general administrative tasks
* Communication of potential/current issues with all team members
* Management of workload demands within tight deadlines
* Provide input and assist with IT related projects when required
* Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management.
* Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business

What you'll get in return

In return, you will receive the support and training of a leading organisation, alongside exposure to a plethora of technologies and the additional standard company benefits.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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