Clinically Qualified Implementation Specialist. Home Based plus Travel

Recruiter
Wilde Associates
Location
Nottingham, UK
Salary
Competitive
Posted
14 Jul 2019
Closes
24 Jul 2019
Ref
1208314040
Contract Type
Permanent
Hours
Full Time
Job Title: Clinically Qualified Implementation Specialist

Location: Home Based + Travel (ideally from Buckinghamshire, Manchester, Nottinghamshire, Oxfordshire or N.E.)

Salary: Up to £40,000 + Car Allowance

Job Type: Permanent

Job Reference: LH9757

This is an exciting client facing role responsible for deploying market leading clinical software products on time, within budget and in line with client expectations and project scope.

Working with both internal and client project teams, the role of the Implementation Specialist is to facilitate a smooth deployment of the product solution and any associated 3rd party integrated software solutions to deliver improved and more effective clinical and business workflows. This will involve working with clinicians and clinical colleagues to drive change in order to realise benefits, incorporating digital excellence into clinical practice and assisting users to become paper free whilst enhancing patient safety and the patient journey.

Person Specification:

Essential Criteria:

Minimum of 5 years' experience in nursing in the NHS

Hold a current qualification with a professional body (e.g. NMC, HCPC registration)

A proven track record in the implementation and delivery of IT solutions to the NHS

In depth understanding of clinical workflows in and between the NHS and other organisations (e.g. Social Care)

Evidence of recent clinical experience

Evidence of CPD (Continuing Professional Development)

Thorough understanding of the operational procedures within the different departments that make up the NHS

A successful and proven track record in working to tight deadlines in a busy challenging environment

Experience of working with a range of stakeholders

Experience in the delivery of training and project support and implementation

Desirable Criteria:

PRINCE II Practitioner qualification

Understanding of the deteriorating patient agenda and the relevant national guidance

Understanding of the importance of the data collection and reporting required by central government to record NHS activity

Responsibilities

Undertake product solution demonstrations for the client clearly presenting the benefits of the solution

Good knowledge and understanding of functionality available to be deployed on customer sites, with the ability to walk customers through the workflow and all aspects of the functionality

Provide client with appropriate documentation/templates

Working with the client, undertake a gap analysis exercise to identify and ensure the product solution / application can absorb all current and future operational procedures

Working with the client, undertake configuration design workshops and ensure clear management and control of the configuration build and associated documentation

Promote best practice across customer sites whilst maintaining client confidentiality

Benefits

- Articulating benefits, designing business processes and application software solutions that deliver our solutions most effectively

- Identify opportunities to create wider customer benefits and embed our solutions successfully across our customer's businesses

- Manage the benefits realisation toolset and train customers on appropriate benefit tools and measures that support the scope of deployment

Support customer site software user acceptance testing

Support to internal company software testing including identify, investigate and where appropriate escalate software issues and assist with resolution

Assist with product solution testing to ensure fit for purpose and go live

Assist in development of clinical aspects within the system

Assist with testing clinical developments of the system appropriate to their clinical competency

Escalation point for all UAT issues that trusts raise during the deployment window

Provide onsite customer support for new site go-lives and implementation of new functionality

Planning for and delivery of training to customer staff ensuring the preparation and maintenance of training documentation to support product training;

Assist with data migration where required recognising configuration issues and ensuring resolve;

Attend customer project boards, operational or ad hoc meetings

Act as the primary escalation point for customer escalations, escalating internally to the Account Manager, Project Manager or Service Delivery Manager as appropriate

Any other duties commensurate to salary and relevant to the post. Roles and responsibilities may be amended over time; this would be done in full consultation with the post holder

Skills Required

Excellent interpersonal, communication and presentation skills both orally and in writing

Excellent customer relationship skills

Intermediate/advanced MS Office skills

Ability to organise and co-ordinate areas of work for yourself and others

Self-starter with great determination and motivation to succeed

Ability to influence, organise and plan

Ability to work within project constraints to ensure that milestones and delivery dates are met

Willingness toJob Title: Clinically Qualified Implementation Specialist

Location: Home Based + Travel (ideally from Buckinghamshire, Manchester, Nottinghamshire, Oxfordshire or N.E.)

Salary: Up to £40,000 + Car Allowance

Job Type: Permanent

Job Reference: LH9757

This is an exciting client facing role responsible for deploying market leading clinical software products on time, within budget and in line with client expectations and project scope.

Working with both internal and client project teams, the role of the Implementation Specialist is to facilitate a smooth deployment of the product solution and any associated 3rd party integrated software solutions to deliver improved and more effective clinical and business workflows. This will involve working with clinicians and clinical colleagues to drive change in order to realise benefits, incorporating digital excellence into clinical practice and assisting users to become paper free whilst enhancing patient safety and the patient journey.

Person Specification:

Essential Criteria:

Minimum of 5 years' experience in nursing in the NHS

Hold a current qualification with a professional body (e.g. NMC, HCPC registration)

A proven track record in the implementation and delivery of IT solutions to the NHS

In depth understanding of clinical workflows in and between the NHS and other organisations (e.g. Social Care)

Evidence of recent clinical experience

Evidence of CPD (Continuing Professional Development)

Thorough understanding of the operational procedures within the different departments that make up the NHS

A successful and proven track record in working to tight deadlines in a busy challenging environment

Experience of working with a range of stakeholders

Experience in the delivery of training and project support and implementation

Desirable Criteria:

PRINCE II Practitioner qualification

Understanding of the deteriorating patient agenda and the relevant national guidance

Understanding of the importance of the data collection and reporting required by central government to record NHS activity

Responsibilities

Undertake product solution demonstrations for the client clearly presenting the benefits of the solution

Good knowledge and understanding of functionality available to be deployed on customer sites, with the ability to walk customers through the workflow and all aspects of the functionality

Provide client with appropriate documentation/templates

Working with the client, undertake a gap analysis exercise to identify and ensure the product solution / application can absorb all current and future operational procedures

Working with the client, undertake configuration design workshops and ensure clear management and control of the configuration build and associated documentation

Promote best practice across customer sites whilst maintaining client confidentiality

Benefits

- Articulating benefits, designing business processes and application software solutions that deliver our solutions most effectively

- Identify opportunities to create wider customer benefits and embed our solutions successfully across our customer's businesses

- Manage the benefits realisation toolset and train customers on appropriate benefit tools and measures that support the scope of deployment

Support customer site software user acceptance testing

Support to internal company software testing including identify, investigate and where appropriate escalate software issues and assist with resolution

Assist with product solution testing to ensure fit for purpose and go live

Assist in development of clinical aspects within the system

Assist with testing clinical developments of the system appropriate to their clinical competency

Escalation point for all UAT issues that trusts raise during the deployment window

Provide onsite customer support for new site go-lives and implementation of new functionality

Planning for and delivery of training to customer staff ensuring the preparation and maintenance of training documentation to support product training;

Assist with data migration where required recognising configuration issues and ensuring resolve;

Attend customer project boards, operational or ad hoc meetings

Act as the primary escalation point for customer escalations, escalating internally to the Account Manager, Project Manager or Service Delivery Manager as appropriate

Any other duties commensurate to salary and relevant to the post. Roles and responsibilities may be amended over time; this would be done in full consultation with the post holder

Skills Required

Excellent interpersonal, communication and presentation skills both orally and in writing

Excellent customer relationship skills

Intermediate/advanced MS Office skills

Ability to organise and co-ordinate areas of work for yourself and others

Self-starter with great determination and motivation to succeed

Ability to influence, organise and plan

Ability to work within project constraints to ensure that milestones and delivery dates are met

Willingness to travel and work away from home

Willingness to maintain clinical skills and competency

Willingness to maintain clinical qualifications

Professional with ability to promote and protect the reputation and ethos of the company

Wilde Associates is working in the capacity of an Employment Agency in respect of this vacancy travel and work away from home

Willingness to maintain clinical skills and competency

Willingness to maintain clinical qualifications

Professional with ability to promote and protect the reputation and ethos of the company

Wilde Associates is working in the capacity of an Employment Agency in respect of this vacancy

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