Manager, Renewals UKI - Public Sector

Recruiter
CISCO Systems
Location
Feltham, UK
Salary
Competitive
Posted
13 Jul 2019
Closes
01 Aug 2019
Ref
1207901615
Contract Type
Permanent
Hours
Full Time
What You'll DoThe new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customer executives, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.Key responsibilities and activities include:Drive CX Renewals motion with the customer and lead a team of Cisco resources for all renewal activities from opportunity identification to negation to closeFocus on selling the existing portfolio and new offersRenew, up-sell and close on-time contracts in assigned territoryIncrease sales penetration at existing accountsUnderstand customers' and partners' procurement processMaintain internal and external relationships in support of closing the saleBuild deep relationships with customer executives and partners to understand objectives and accelerate their path to valueUtilize data and insights from the Customer Experience Executive (CXE) and cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the integrated account plan and success planConduct quarterly onsite visits with specific customers, partners and account teams to ensure continued satisfactionUnderstand the overall industry environmentAttend and present at internal meetings with other company organizations that are necessary to perform duties; aid business developmentMonitor and report on market and competitor activities and provide relevant reports and informationAnalyze data and trends to identify growth opportunitiesWho You'll Work WithThis role resides in the Customer Experience organization, one of Cisco's fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.Who You AreExcellent executive level communication and presentation skillsProcess Expert: Strong process management skills and financial acumen with the ability to effectively develop and implement policies for forecasting, data quality and accuracyRequired experience:7+ years of leadership experience with a solid focus on negotiating contracts and strategy5+ years of experience with subscription and software offersEducation: Bachelor degree; Master's degree preferred.Industry certifications preferred (e.g. ITIL, PMP, COBIT, Six Sigma)Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)If you are looking for hands-on involvement in shaping the future direction of Cisco and Customer Experience, we have a place for you.Why CiscoAt Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.We connect everything - people, process, data and things - and we use those connections to change our world for the better.We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco#LI-MW1 #weareciscoJob SummaryLocation:Feltham, England, United KingdomArea of InterestCustomer ExperienceJob TypeProfessionalTechnology Interest*NoneJob Id1268516

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