2nd Line Support Engineer

CBSbutler c/o Staffing 360 Solutions Limited
East Sussex, UK
13 Jul 2019
21 Jul 2019
Contract Type
Full Time
A 2nd Line Support Engineer with a background in Software application support is required to join a busy customer focused help-desk working for a market leading aerospace company.

If you are looking for a role that will offer rapid career progression and development then apply now!

Role: 2nd Line Support Engineer

As 2nd Line Support Engineer you will be responsible for:

+ Providing support to a worldwide customer base
+ Support the development of existing support process and procedures
+ Maintaining a working relationship with other teams and 3rd parties who may be responsible for key parts of the Service provision
+ Working within a 24 hour Operational environment
+ Taking a detailed technical view of issues that cannot be resolved at 1st Line
+ Providing guidance, support and training for Level 2 Help-desk staff for team members


As 2nd Line Support Engineer you will have experience of:

+ Degree qualified or equivalent in a relevant technical discipline
+ Previous experience in delivering 2nd Line software support and service management
+ Customer experience with direct communications
+ Work well under pressure and an ability to prioritise
+ Excellent communication skills both written and verbal

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