Network Support Engineer

Recruiter
Concept Information Technology Limited
Location
Brighton, UK
Salary
Competitive
Posted
13 Jul 2019
Closes
01 Aug 2019
Ref
1200704400
Contract Type
Permanent
Hours
Full Time
Network Support Engineer - Brighton

IT Services Company

£22-25K + on call

An expanding IT company is seeking an experienced Network Support Engineer to join their support team on a permanent basis. The role is providing support for field engineers and any tickets coming into the service desk. The ideal candidate will have a solid experience of troubleshooting networking issues at CCNA level and have some Meraki knowledge. The role will be based at my client's new offices based close to Brighton.

Role
  • Dealing with tickets coming into the service desk
  • Providing a centralised point of support for field engineers
  • Ensuring that all tickets raised meet the agreed SLA's for the customers
  • Deliver a high level of customer service
  • Primarily based onsite near Brighton, travel will sometimes be required
  • Provide out of hours support

Requirements
  • Experience of troubleshooting networking issues
  • Strong communication skills
  • CCNA certified or relevant experience
  • Cisco Meraki experience
  • Willingness to learn
  • Manged Service Provider experience would be desirable

Salary - £22-25,000 + on-call + benefits

Looking to move ASAP so send me your latest CV and I will call you to discuss further.

Tim Griffin - IT Recruitment Consultant - - 01908 488 522

Network Support Engineer - CCNA - Cisco - Meraki - 2nd line - 1st line - ticketing - SLA - customer service

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