Shift Engineer

Recruiter
Saunders Scott Limited
Location
Nottingham, UK
Salary
Competitive
Posted
12 Jul 2019
Closes
01 Aug 2019
Ref
1199793866
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Technical Support Advisor (Shift)

My client is looking for a self-motivated customer service focused professional to join their 24/7 Technical Support Team.

Working in a busy Network Operation Centre you will deliver service aligned to the following:
  • Customer service excellence
  • Engagement with colleagues, partners and customers to resolve technical issues.
  • ITIL process understanding and experience

The successful candidate will be experienced in the following:
  • Windows Server Operating Support
  • IP Telephony (VoIP)
  • Internet Services
  • Fixed Lines
  • Mobile Data

You will work closely with their partners and customers to resolve technical queries, owning and managing these promptly and efficiently through to resolution.

The successful candidate must have experience of working in a customer facing technical support role, have excellent interpersonal skills and a passion for delivering exceptional customer service.

Duties and responsibilities
  • Deal quickly and efficiently with customer incidents and enquiries by phone and email
  • Take ownership of and manage customer incidents through to resolution using ITIL methodology
  • Keep customers and Business Partners fully up to date with the progression of their incident
  • Engage with other areas of the business to ensure the customer's requirement is delivered
  • Organise and prioritise own workload
  • Be confident in advising customers on new products available and how they would benefit them

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