1st Line Helpdesk

Redbox Recruitment
Loughton, UK
12 Jul 2019
26 Jul 2019
Contract Type
Full Time
1st line Helpdesk - up to £25K

Have you worked in an IT Service Desk/Helpdesk position? Do you have knowledge of supporting EPOS Systems? Are you looking for a service desk role within a highly successful retail technology solutions business?

Working in a team of 10 you will be responsible for delivering inbound 1st line support to a range of high-end retail customers across the UK.

This rapidly expanding business offers, huge potential with their structured 12-month career plan leading to 2nd & 3rd line roles, quirky modern offices, chill out zone, café, free coffee, parking together with an excellent salary of up to £25K based in Loughton.

Responsibilities of the 1st Line Helpdesk:
  • The delivery and support to a range of different customers in the Retail industry ranging in various vertical markets such as apparel, jewellery, footwear plus many more
  • Ensure all support calls are to be logged and up to date via our in-house ticketing system.
  • Dealing with issues quickly and effectively, and escalating service requests to Line 2 when required.
  • Report to the Helpdesk Managers each day, ensuring problems are effectively communicated across all levels.

Skills & Characteristics of the 1st Line Helpdesk:
  • Exposure to a helpdesk working environment
  • Knowledge of EPOS support
  • Experience with POS hardware i.e. receipt printers, touch screens, all in one units, stock take scanners, credit card devices a distinct advantage
  • Quick learn, eager to learn and hard working
  • Ability to provide clear and concise documentation and record information in the service desk system. Create Help Guides, Knowledgebase documents, and change documents.
  • Excellent customer focus and ability to build rapport.
  • Highly motivated, driven by the achievement of agreed objectives.

What's in it for you?
  • Salary: up to £25K depending on experience
  • Increase in salary once formal training completed
  • Team incentives
  • Career Progression
  • Hours: Monday to Friday 9.00-5.30pm
  • Some paid out of hours work (rota basis)
  • Free parking
  • Holidays = 28 days
  • Pension
  • Regular team social events
  • Modern office/Chill out Zone/Cafe
  • Free tea & coffee

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