IT Helpdesk Manager - Service Desk Manager - £43,000

Ashdown Group Limited
Abingdon, UK
12 Jul 2019
01 Aug 2019
Contract Type
Full Time
IT Service Desk Manager - IT Helpdesk Manager - £37,000 - £43,000 - Abingdon, Oxfordshire

Job Title: IT Helpdesk Manager - IT Service Desk Manager
Ideal Background: IT Support, Active Directory, MS Office, Windows Server, Exchange Server
Team Size: Managing a 1st & 2nd line helpdesk team of 10 IT Support Analysts
Frameworks: ITIL
Location: Abingdon, Oxfordshire
Salary: £37,000 - £43,000
Reference: ASH17776CP1

This is a newly created position for an experienced IT Helpdesk Manager to take ownership of a 10 person 1st & 2nd line IT service desk.

To be considered for this position you MUST have a technical background and be familiar with Active Directory, Windows 10, MS Office, Office 365 / Exchange, as well as various antivirus & backup solutions.

Having moved into a team leader or manager role you will have some experience of managing a 1st & 2nd line service desk, assigning tickets, managing KPI's & SLA's, dealing with customer escalations, performance reporting, and performance training & monitoring.

Although this role is mainly based in the Abingdon area, there may be some travel to other local sites required so you MUST have a full UK driving licence and your own transport.

This role is paying a salary of between £37,000 - £43,000. If you are an experienced IT Support Engineer with service desk experience and team lead/team management experience please send me your CV immediately. Please state ref: ASH17776CP1 in the subject line.

Key Words: IT Helpdesk Manager, IT Service Desk Manager, IT Manager, Active Directory, Windows Server, Exchange Server, Office365, O365, Windows 10, ITIL

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.

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