2nd Line IT Support Technician

Time Appointments Ltd
Ipswich, UK
12 Jul 2019
01 Aug 2019
Contract Type
Full Time
Our client, a leading business in their sector based in the Ipswich town centre are looking to expand their business by adding to their IT team. The role will involve travel to other offices, so a driving license is essential. The client can offer an exceptional benefits package with over 25 options to choose from, from health cash plans and buy/sell holiday to family counselling services. We are confident the successful applicant will have a fruitful career in this business and it is guaranteed to go fast so if that sounds like you - call us!

Duties & Responsibilities:

·Commission laptops for new starters as per build sheets.

·Setup mobile phones using current providers.

·Decommission laptops and phones as per documented procedures.

·Maintain a list of computer and phone assets on the system.

·Reconfigure systems to ensure they perform as required.

·Create user accounts and mailboxes, amend group membership using Active Directory.

·Providing technical support to the users of the computer network.

·Carrying out general maintenance of computer equipment.

·Maintaining logs of support calls.

·Ensuring that current software is loaded on network computers.

·Ensuring that requisitions and data on computers and users is entered into the computer database.

·Travelling to other offices and remote sites for local maintenance of servers, computers and other IT equipment as required.

·Contributing to the office culture, conduct and discipline to encourage an enjoyable, productive and efficient workplace for all.

·Seeking success for the company, contributing and supporting the company Vision and Values for the future growth to the benefit of all stakeholders.

·Fostering sound working relationships with the Director and other employees.

·Any other duties consistent with the job description that may be required from time to time.

Qualifications/Experience Required:

·Education to GCSE (Grade A-C) or equivalent in at least five subjects, including maths and English.

·Sound working knowledge of computer and network systems.

·Good communication skills, written and verbal.

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