IT Help-Desk Manager

Steve Ball Recruitment Limited
Sheffield, UK
12 Jul 2019
01 Aug 2019
Contract Type
Full Time
A Housing Association in South Yorkshire are looking for a passionate ICT Manager to join their team in a permanent position covering their two offices. If you are passionate and knowledgeable in the following then we would like to hear from you;

·Plan, implement, and monitor the internal ICT systems, including policies and procedures

·Analyse Data through Excel being able to create Formula, Pivot Tables and manipulate data

·Install, configure and maintain servers, computers, smartphones, telephones, tablets, Ethernet networks, printers, network cabling and other related equipment, devices and systems

·Provide hardware and software additions, upgrades and reconfigurations as necessary

·Monitor and manage network assets using Active Directory

·Maintain site licences for organisation and maintain records relating to system changes, staff access and faults

·Have responsibility for cyber security, firewalls, virus and malware protection

·Provide and keep up to date the IT users Policy and Procedure and Code of Conduct administration

·Manage the Company's Data and Record Management Systems, data security and data protection and related policies including GDPR compliance alongside HR

·Fulfil the role of Data Protection Officer (DPO)

·Be responsible for LAN, WAN, Bandwidth and VoIP

·Ensure System backup and restore

·Establish and maintain a helpdesk function, with SLAs and effective issue resolution

Applicants who have experience supporting and managing these areas who are confident users of Excel and are experienced in upskilling other members of staff on their IT and excel Knowledge would be preferred. Perhaps you have worked in an educational provider and would like move into a corporate business or if you work within a healthcare organisation and would like to remain in an organisation that works with the community but are ready for a change, then this would be a great role to hear more about.

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