1st Line Support Technician

Hays Specialist Recruitment Limited
Southampton, UK
17 Aug 2019
25 Aug 2019
Contract Type
Full Time
1st Line Support Technician - Permanent Job Role - Southampton - £18,000 - £22,000

Your new company

This exciting organisation is based in a truly unique and outstanding location, just outside of Southampton. They have just enjoyed their most successful year to date and has a sterling track record of being a dependable service supplier.

This company is working with the latest hardware and software technologies, promoting only the highest quality products and services. The work is highly varied and is fast paced making for an enjoyable mix of jobs and exposure to a range of technologies, sectors and companies.

Your new role

The responsibilities of the successful candidate will be to provide 1st line support across all areas of the business and this will be a hands-on role from day one, based on the support desk. There may also be some opportunity to travel to the organisation's data centres and client sites with other members of the support team to carry out support and project implementation engagements. You will also liaise closely with the busy pre-sale and projects team as a key part of the job.

This organisation operates a 24X7 helpdesk facility for their managed service clients and therefore you will be expected to join this rota once qualified to do so, taking an on-call position at certain times in the month.

Training will be offered as part of an on-going development plan for everyone.

What you'll need to succeed

You should be able to demonstrate that you have a real interest in technology and demonstrate a basic understanding and desire to join a team of technical specialists who thrive on working with a range of technology solutions.

This company operates a number of monitoring and tracking systems and a good practical knowledge of basic IT systems and software (such as Microsoft Word, Excel, Outlook etc) is essential. The company also operate a help desk system which will be your focal point for understanding and responding to problems and issues that are recorded on the systems.

Knowledge & Experience -

* Microsoft User skills
* Basic understanding of IT equipment and Software product widely used in the industry
* Experience / knowledge of packaged software (support, monitoring, installation or troubleshooting tools)
* Be familiar with basic machine builds, for example Operating System installation and user set ups
* Confidence in handling customer/supplier calls and logging information regarding support cases

What you'll get in return

This team is made up from bright individuals who are experts in their chosen field and excel in an environment that supports a continuous career development ethos. In return the company operates a flat structure of management and is flexible in how they can accommodate staff's work / life balance.

This organisation also offers a company stakeholder pension scheme for which they contribute the maximum % of salary the scheme offers, 28 days holiday (including public holidays), a voucher scheme which give perks and discounts at a number of leading High street brands, and personal and professional development training.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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