Collection Account Manager

Blue Motor Finance
Sundridge, UK
09 Jul 2019
21 Jul 2019
Contract Type
Full Time
Collection Account Manager

Working within the Collections team you will be responsible for contacting delinquent customers by telephone, letter, e-mail and SMS in order to arrive at a mutually acceptable repayment plan as an alternative to pursuing recovery action.

The key aspects of the role:

* Monitor assigned customer accounts to identify outstanding debts up to three months delinquent

* Plan a course of action to recover outstanding payments within specific timescales

* Contact customers by telephone to qualify their current status

* Negotiate repayment and appropriate payment plans in accordance with prevailing policies and procedures

* Respond effectively to questions or initial expressions of dissatisfaction

* Investigate and resolve discrepancies that are preventing customer payment and rectify future delinquency issues

* Update account status accurately

* Escalate appropriately where it is identified that customers are unwilling or unable to pay within specific timescales

* Ensure that stretching levels of 'treating customers fairly' are consistently maintained


Self-motivated and comfortable working with targets, stretching deadlines and external suppliers

Adaptable, dependable, resilient and persistent

Ability to work in a fast paced environment where changes to procedures are frequent

Previous internal collection and/or relevant external experience essential

Apt in negotiating and persuading

Excellent verbal skills with the ability to communicate in a respectful and assertive manner

Proven decision making ability

Ability to multi-task and prioritise whilst speaking with customers

A good educational background with adequate verbal, reading, arithmetic and computer skills

Good organisational skills

Ability to input and interpret data

Ability to work effectively under pressure

Able to establish and maintain effective working relationships

* Permanent role following a successful three month probationary period

* Operating week: Monday to Friday 8am-8pm

* Saturday, Sunday and Public Holidays 9am-5pm (time off in lieu)

* 37.5 hours per working week

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