Fundraising Assistant

Recruiter
Charity Talent
Location
UK
Salary
Competitive
Posted
11 Jul 2019
Closes
23 Jul 2019
Ref
1197714074
Sector
Charity
Contract Type
Permanent
Hours
Full Time
Charity Talent are recruiting for a Social Welfare Charity based near Old Street. They are recruiting for a Fundraising Customer Care Assistant to handle calls and donation queries. This is a 3 month temporary contract, with possible extension.

As the Fundraising Customer Care Assistant you will respond consistently to a high volume of inbound enquiries from supporters and volunteers, across all communication channels. You will accurately maintain manual and electronic records and input data on databases, complying with Data Protection Act. Maintain sensitive information and records with appropriate confidentiality.

As the Fundraising Customer Care Assistant you will liaise with managers, supporters and volunteers to resolve standard and ad hoc queries. You will provide support for all fundraising campaigns through supporter focused response initiatives and fulfilment.

Experience:

Excellent customer service

Experience of working as part of a team dealing with a high volume of inbound enquiries

Knowledge of fundraising practise across a range of fundraising disciplines

Experience of handling complaints

Knowledge of statutory and compliance requirements within Fundraising i.e. Gift Aid, Data Protection Act

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