Client Services Team Leader Financial Services

Recruiter
Harper Recruitment
Location
Nottingham, UK
Salary
Competitive
Posted
07 Jul 2019
Closes
23 Jul 2019
Ref
1177155458
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Client Services Team Leader (Financial Services)

£26,000 + Benefits

Nottingham

Due to growth and success our market leading Nottingham based client is looking for an enthusiastic and highly capable Team Leader to manage and develop a team of 4/5 Technical Support Administrators.

The successful Team Leader will responsible for the motivating the team, driving growth and monitoring performance.

Duties will include

* Managing and supporting a team of Technical Support Administrators

* Providing coaching and mentoring to ensure a superior service delivery

* Provide technical advice and query resolutions service to the teams

* Liaise with the senior management team to set business objectives

* Utilise the CRM database system to analyse performance and identify areas for improvement

* Complete frequent quality assurance procedures in-line with the customer charter, business and license agreements

* Check end to end processes for compliance and escalate any issues

Skills and experience required

* Previous experience in a similar role; Team Leader, Manager, Supervisor

* Strong leadership skills with the ability to influence and motivate others

* Familiar with contact centre reporting and CRM systems

Financial Services background essential

The successful Team Leader will work from their state-of-the-art call centre based in the heart of the Nottingham city centre. The company offer superior company benefits combined with the opportunity to develop a fantastic career within a highly reputable market leader.

Apply NOW to avoid disappointment!!!

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