Client Support Manager

Recruiter
M2 Professional Recruitment Services Ltd
Location
Birmingham, UK
Salary
Competitive
Posted
25 Jul 2019
Closes
01 Aug 2019
Ref
1203019183
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Our client, a fast-growing Alternative Finance provider seeks an ambitious, enthusiastic and charismatic young professional to join their team in Birmingham as a Channel Support Manager.

You will be responsible for providing day to day support to a small team of Relationship Managers and Business development managers. Assisting in the management of a portfolio of clients with finance facilities, conducting periodic reviews, analysing management information and helping to maintain client operating conditions.

Candidates should be motivated by numbers, targets and KPIs, have a methodical approach with attention to detail, strong customer service ethic and is a self-motivated, team player willing to help others to achieve.

Duties & Responsibilities
  • Create and update records within the CRM accurately to ensure accuracy of data and reporting throughout all channels.
  • Manage the day-to-day working with our internal and external origination partners; sales development team, finance brokers and business introducers.
  • Ensure credit applications are pre-screened, conducting stage 1 risk assessment and ensuring necessary documentation is accurately presented in readiness for effective and efficient underwriting.
  • Filtering applications to ensure we work adequately packaged submissions containing the minimum information.
  • Maintain regular communication with our partners ensuring excellent customer service by providing timely and frequent updates for ongoing credit applications.
  • Attend partner meetings, tradeshows, networking events or similar as and when required to support our partnerships business.
  • Handle all inbound calls from our channel partner being the 1st line telephone support function, responding any general queries around a case, products, processes, pricing or general training needs.
  • Work very closely with our Business Development and Underwriting teams based remotely to ensure a seamless flow of communication and business to our partners and end customers.

This is a fantastic opportunity to join a rapidly developing and innovative provider of bespoken funding solutions to businesses. As a result you must be driven, focused and keen to succeed in a fast paced business environment.

Finance industry, specifically Invoice Finance experience is highly advantageous and preferable, including a detailed understanding of financial accounting, business finance and risk management.

In return the successful candidate will be rewarded with a competitive basic salary + excellent benefits package.

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