Accounts Director - Aerospace

Crossley Scott
Derbyshire, UK
28 Jul 2019
31 Jul 2019
Contract Type
Full Time
"An Exciting Opportunity has arisen for a UK based Account Director with experience in the Civil Aerospace marketplace"

Accounts Director, Senior Account Manager - Aerospace, Civil Aerospace sectors

Salary - £55,000 - £60,000 + Bonus + Pension, + Life Care, Car Allowance £500.00 p/m + Share Options

Sector- Aerospace, Civil Aerospace

Location- UK National

Our Client is a global leading provider of aftermarket services and solutions for the Civil Aerospace Industry. Established in the 1950's they provide a range of parts and services. With more than 200,000 part numbers in stock they can provide a complete material management portfolio supporting the entire lifecycle of any type of aircraft.

Due to strategic expansion and growth in the UK they now seek to appoint an experienced Account Director, Senior Account Manager with experience in the Aerospace marketplace to further develop relationships across the UK.

Job objectives
  • Develop objectives and account plans to ensure profitable growth for assigned customers
  • Identify business potential and describe long term plans for its achievement
  • Ensure high level of customer satisfaction
  • Ensure a sustained long-term relationship with key customers
  • Ensure fulfillment of support obligations for Airbus

Primary responsibilities
  • Be the responsible sales and support manager for the customer and ensure development of objectives and account plans
  • Ensure identification of business potential for new services and products
  • Manage opportunities from inception to final award or closure
  • Manage customer visits and bid related customer interactions
  • Update and maintain customer contact data
  • Support function to collect customer complaint or feedback and address it to the appropriate function for resolution and follow up on the progress
  • Ensure support obligations fulfillment in accordance with aircraft purchase agreements, such as Material Readiness Roadmap and A/C EIS support, customer familiarization on material management subjects, supplier support operations, Sales and Support Manager allocation, spares availability
  • Follow up and reporting on issue resolution or appropriate escalation when necessary

Professional skills
  • Minimum 3-5 years working experience in a sales position or similar
  • Working knowledge of English, both orally and in writing
  • Negotiation skills
  • Strong business acumen
  • Strong knowledge and proven track record within Key Account Management
  • High degree of aviation business understanding specifically in the area of spares support, supply chain management, maintenance, understanding of support obligations from aircraft purchase agreements
  • Background on legal aspects in the area of A/C purchase agreements or services contracts
  • Ability to derive financial implications from contracts
  • Frequent travelling

  • Closing customer complaints in a timely manner
  • Ensure continuous improvement of customer satisfaction (CSIP)
  • Achieve set sales-oriented objectives
  • Conversion rate
  • Number of proposals signed off
  • Average time between first contact with the customer and signing of agreement
  • Sales revenue for new customers
  • Average sales per customer per year
  • Profit per customer
  • Number of visits/contacts with customer
  • Cost of sales (cost per interaction)
  • Number of new customers

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