Pet Claims handler

Recruiter
Barker Munro Recruitment Ltd
Location
West Malling, UK
Salary
Competitive
Posted
28 Jul 2019
Closes
31 Jul 2019
Ref
1205803747
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Pet Claims assistant

West Malling.

£16,500 - £17,500 fte

Barker Munro recruitment is delighted to be recruiting for the expanding Pet Claims team of this respected Insurance organisation.

Due to the success of their Pet Insurance Products, the Claims team are recruiting additional team members (full time or part time.)

The role involves;
  • Uploading claims correspondence and claim forms received onto the claims system, responding to customers' written requests for claim forms or enquiries into the progress of their claims, and their general enquiries
  • Chasing documentation from customers, veterinary practices and third parties
  • Keeping the customer informed of progress at all times both verbally and in writing.
  • Taking inbound calls from customers, veterinary practices and third parties
  • Assisting policyholders' with general queries over the telephone
  • Taking new claim request calls and registering claims over the phone
  • Taking inbound sales quote calls
  • Outbound calling for information to support claims, and returning policyholders calls where necessary

We are seeking applicants who are immediately available with a love for animals, excellent telephone manner and good customer service skills. Any insurance or veterinary experience is an advantage but certainly not essential.

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