Complaints Specialist

Pearson Whiffin Recruitment Ltd
West Malling, UK
13 Jul 2019
18 Jul 2019
Contract Type
Full Time
Complaints Officer

West Malling


Are you an established customer service rep and looking for the next step? Do you have experience in dealing with complaints and following correct procedures?

Pearson Whiffin are currently recruiting for an experienced complaints officer to work in the finance department of a large cooperation based in West Malling, Kent.

What you will be doing:
  • Working within the complaints team and following company complaints procedure
  • Offering technical support and carrying out studies to find areas of improvements
  • Managing the complaints process
  • Working with line managers to resolve issues in an effective and timely manner
  • Analysing data to find trends
  • Write up monthly & Quarterly complaint reports
  • Investigate any breaches of data and correlating the correct paperwork to assist in investigations
  • Monitoring KPI Reports
  • Leading meeting with line managers and operational staff in how to eradicate complaints.

The perfect candidate will have:
  • Strong Complaint handling experience
  • Come from a similar background within customer service or complaints handling
  • Be able to communicate with line managers etc and deliver helpful advice.
  • Be calm and patient when receiving complaints and know how to deal with them effectively
  • Previous experience within the Financial sector is essential
  • Be aware of the data protection act

If you feel you would be suitable for the role, Please apply for the role to be considered

This role is being handled by Ben Fuller, Business Support Consultant at Pearson Whiffin Recruitment.

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