Claims Assessor

Recruiter
NRG Resourcing Ltd
Location
West Malling, UK
Salary
Competitive
Posted
27 Jul 2019
Closes
01 Aug 2019
Ref
1190573016
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
We are pleased to be working with an award winning client recruiting for a Claims Assessor to join their expanding team!

Assess and validate Life, GAP, RTI, Accident & Sickness, Unemployment and Life Event claims, gathering any information required in an efficient and timely manner, updating system records to accurately and clearly reflect the claim journey and keeping the Customer informed at all times.

What would you be responsible for in this role?
  • Assessing new claim notifications
  • Collecting accurate information and necessary documentation to proceed with a claim
  • Assessing all claim documentation supplied by a policyholder and the relevant third parties
  • Guiding policyholders on how to proceed with the claim and keeping them informed at all times both verbally and in writing
  • Assessing medical information and reviewing complex medical histories
  • Negotiating with Motor Vehicle Insurers to ensure a fair market valuation of the vehicle
  • Ensuring prompt and accurate payment of valid claims
  • Assistant policyholders with general queries

Previous experience of working in a Customer Service, Financial Servicers or Insurance Services environment is desirable.

Essential

Skills/capabilities

Excellent verbal and written communication skills

Ability to prioritise workloads and meet deadlines

Organised and methodical

High attention to detail

Computer literate

Strong customer service and problem resolution skills

Behaviours

First class interpersonal skills, with ability to communicate with a wide range of people

Ability to develop and sustain relationships with internal and external parties.

Trustworthy and reliable

Courteous yet assertive

Respect for customer and business confidentiality

Strong service delivery ethic

Ethical standards, including Treating Customers Fairly

Flexible

High standard of personal motivation and initiative

Qualifications

Educated to GCSE standard or equivalent

Competitive salary with excellent benefits for the successful candidate!

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