1st Line Help Desk Engineer - Epsom

Recruiter
Penguin Recruitment Ltd
Location
Epsom, UK
Salary
Competitive
Posted
27 Jul 2019
Closes
31 Jul 2019
Ref
1192959258
Contract Type
Permanent
Hours
Full Time
1st Line Help Desk Engineer - Epsom

£16k + Overtime + bens

My client is a reputed Managed Services Provider with an exciting opportunity for a 1st Line Technical Help Desk Engineer to join its UK headquarters. Working within a team of 15 engineers you will be required to provide clients with:

The role:
  • A friendly and professional service to our customers at all times.
  • Monitor and maintain workstation, Server and DSL monitoring systems.
  • Answer technical calls from customers and log the cases within CRM.
  • 1st line technical support to the customers over the Phone
  • Accurately record and maintain CRM records when dealing with incidents and queries
  • Maintain SLAs on support calls ensuring that customer problems are resolved to a satisfactory conclusion or escalated to the correct team.
  • Pass cases that require 2nd/3rd line support to relevant teams
  • Maintain a professional and helpful telephone manner.

About you:

The successful Technical Support Engineer will have at least 1 years recent experience working in a 1st line IT support capacity and it's likely that you will have an IT related degree/or equivalent. Excellent communication skills are a must. This is the ideal opportunity to join a leading company, somewhere to embark and develop on a long standing and successful career in IT Support. My client is a keen developer of employee's so this provides a fantastic opportunity for ambitious and hardworking 1st Line Engineers.

For more information on this role, call Nishan Dey now on or e-mail: for more information.

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