Client Relationship Manager

Employment Specialists Ltd
Ipswich, UK
08 Jul 2019
21 Jul 2019
Contract Type
Full Time
Client Relationship Manager £35k- £40k

A major Client is looking to recruit a highly talented individual to lead it's relationships with its key Clients.

You will have a good breadth and depth of Insurance experience however most important will be your strong interpersonal skills and credibility in front of clients, together with your ability to co-ordinate internal activities to get things done for your clients.

You will maintain strong Client and Insurer relationships for your accounts to ensure the appropriate level of service is provided. You will engage with key Clients, making sure their service expectations and needs are aligned with the service proposition and are met every step of the way.

Accordingly it will be necessary that you develop a full understanding of your Client's service requirements from placement of the business through to collection and settlement of claims.

The main responsibilities of the Client Relationship Manager includes:
  • Understand Client's business and their Insurance programmes, liaising with internal teams to ensure they meet their requirements
  • Acts as main point of contact to Client, Broker, Local and Overseas Offices, Market and Management for your accounts
  • Improve the overall customer relationship, delivering reliable support and service
  • Establish what services the Client values, providing clear, accurate, timely and relevant MI as required by the Client, Broker and Local office
  • Ensuring all servicing is delivered and prioritised, invoiced and settled in accordance with contract terms and Clients expectations
  • Ultimate responsibility for co-ordinating and resolving queries with your Clients
  • Co-ordinates with all internal stakeholders involved to the client portfolio

This role will be based in Ipswich, with travel to other locations as required.

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