Customer Services Assistant

Recruiter
Randstad Business Support
Location
Newcastle Upon Tyne, UK
Salary
Competitive
Posted
24 Jul 2019
Closes
30 Jul 2019
Ref
1192474018
Sector
Charity
Contract Type
Permanent
Hours
Full Time
Customer Services Assistant

Temporary Position:

3 days per week

Second Phase: Start 12th August to 31 October 2019

£9 per hour

About The Great Run Company (TGRC) The Great Run Company specialise in the development, design and organisation and rights management of mass participation televised sports events.

From its flagship event, the Great North Run, the company has grown and developed and now owns over 30 large scale sports events in running, swimming, cycling and street athletics. The events see over 250,000 participants taking part each year, securing over 25 hours of live television and performances from some of the world's best athletes. Job Role

We are looking for a Customer Services Assistant to join our established team during our busy period.

The main responsibilities will be to deal with customer queries via email and telephone and provide administrative support to the Customer Services and Charity teams.

Main duties and responsibilities

* Reception duties including answering the doorbell, greeting guests and keeping reception area tidy

* Managing the post including opening and distributing post

* Sort and frank all outbound mail

* Dealing with merchandise exchanges

* Contacting charities for GNR magazine details

* Dealing with all post-race queries and handling any lost property.

* Assist the department with other admin duties as required Skills and Experience

* Practical work experience in a similar role

* Confident with strong communication skills

* Proven organisational skills

* Experience of working to and meeting tight deadlines

* Good written skills

* General IT skills using Microsoft Office

* Attention to detail Additional Information

* Some travel may be required to attend events at weekends.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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