Customer Support Coordinator

Location
Manchester
Salary
£20000 - £23000 per annum
Posted
12 Jul 2019
Closes
06 Aug 2019
Ref
00096751
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This is a software house that has developed an energy and devices management framework. They operate primarily by using their software partnership programme to target larger clients, and provide them with a customised solution to energy and device management.

They are a small company with a large and growing client base, which creates a busy working environment. The UK office is based outside Manchester city centre, easily accessible from multiple forms of transport, and has a professional but friendly atmosphere.

Responsibilities:
- You'll be part of the Support base for their product and partners
- Day to Day managing the Service Desk and incoming requests
- You'll be the first touchpoint of the company with your response to incoming calls and emails
- You'll have the opportunity to build relationships internally and external, and promote business for the Company

Skills & Experience:
- Experience in Support management, preferably from a software background
- Experience in using a Service Desk software to handle, track and solve multiple queries
- Excellent time management, ability to work to deadlines
- Attention to detail and problem solving skills
- Confident and professional phone & email manner
- To work as part of the team and individually
- Moderate Microsoft Office experience, with Microsoft Excel proficiency

The starting salary is £20,000 dependant on experience.
They offer on site parking.

The role is 9-5 based in the office, but we are flexible to personal circumstances where applicable

South Central Manchester, just off the Oxford Road Corridor
Based in Manchester Science Parks
Infrequent client visits can be required

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