ICT Manager

VIQU Limited
Dorset, UK
11 Jul 2019
21 Jul 2019
Contract Type
Full Time
The ICT Manager will lead a team that designs, implements and supports the company's internal business and customer facing software and hardware infrastructure.

The post will ensure that the services provided deliver any Service Level Agreement (SLA) that is in place. This includes receiving, prioritizing, documenting and actively resolving end-user help requests using ITIL based methodologies and the incident tracking software designated by the company.

The role will be accountable for all aspects of the day to day running of the ICT infrastructure including High Availability, performance, capacity planning, maintenance, receiving and responding to alerts, systems backup and restore, staff scheduling, management and development of the infrastructure team.

As the technical expert, will ensure that the ICT team follows ITIL best practices, and will plan and project manage and execute and, working with project managers, implement future ICT projects.

This is a technical management role whereby the holder will be expected to resolve issues themselves as well as manage other team members to ensure that SLAs are met.

The ICT Manager will take responsibility for providing support to the end users and back office systems at The Anvil Group, as well as managing the helpdesk team.

The ICT Manager will have proven experience in VMWare, VEEAM, Active Directory, Exchange, IIS, SQL Server, advanced networking and Hardware Support, as well as excellent communication and customer facing skills in order to support both locally based and remote end users.


Network and Systems Management

Provide 3rd Line Support and maintain the corporate software systems, ensuring that immediate action is taken to fix system failures, as well as ensuring that the applications are kept to their highest patch/release version
Administration of VMware 5.x, VEEAM, AD, WSUS, Group Policy, Exchange 2010, ESET AV, Deslock encryption and SonicWALL Firewalls
Maintain and support Always On Architecture
Maintain the telephone system, managing hunt groups, upgrades and replacement handsets, call recording
Ensuring daily/weekly/monthly OnTime tasks are actioned
Provide Support to the IT Director for projects and implementations and test new software and evaluate its benefits to The Anvil Group.
Carry out such other tasks as may reasonably be required by the IT Director, commensurate with the grade of the post
Ensure that Active Directory is correctly administered and kept up to date with correct user names and computer names
Ensure that the Asset Database is current and maintained. All ICT assets must be documented into the Database
Resolve live incidents and features to ensure clients receive the highest levels of service
Participate in the rota for out of hours support
Responding to system alerts
Documenting and maintaining procedures
Ensure coverage of servers and client devices with Antivirus
Ensuring monthly server and client patching is completed.
Manage team for 1st/2nd /Line Support to end users based in Christchurch, Ireland, Japan and the USA, as well as several home users
Ensure support contracts are maintained

Other tasks may be required from time to time to fulfil business needs.

Staff Management

Contribute to the recruitment process through the review of candidate CVs and participation in interviews
Act as an appraiser in the company appraisal process by preparing for and conducting appraisals and setting objectives
Be the line manager for one or more ICT team members acting as a mentor and organising their day to day workload


Required Essential Skills and Experience

At least 5 years' experience in a similar role
Detailed knowledge of High Availability Groups and clustering
Microsoft SQL server clusters
3rd line support and Maintenance of Windows servers
Exchange Administration
IIS Administration
AD/DNS/GPO Administration
Advanced networking (VLAN's, PVID's, routing etc)
SQL Server basic administration
VMware 5.x or above
A self-starter, driven person who will take ownership of assigned tasks and drive to completion
Must hold a driver's license and have access to a car
Excellent written and verbal communication


EMC SAN Experience
Information Security
LEM/SIEM configuration and alerting
LINUX support
SQL Server DBA

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