Travel Team Leader

AXA Group
Barningham, UK
10 Jul 2019
24 Jul 2019
Contract Type
Full Time
Job Description - Travel Team Leader (190007OV)Job Description Travel Team Leader (190007OV)Primary Location : UNITED KINGDOM-SUFFOLK-IPSWICHOrganization : AXA Insurance UKContract Type : RegularShift : Day JobSchedule : Full-time Description Summary

We are looking for an experienced people manager, to join
our fast-paced Customer Operations Claims Team in Ipswich.

Your primary purpose will be to lead your team to settle
every Lifestyle claim quickly and effectively. You'll provide guidance into
more technically complex claims in an ethical and professional manner. You will
assist with increasing the technical expertise within the team and enhance
current processes to ensure optimum operational efficiency.

As a Team Leader you will manage, motivate and develop your
team. Having a strong focus on their individual and collective performance,
ensuring they adopt the AXA Culture.

So, if you're a quick thinker, keen to develop and looking
for a new opportunity to develop a career in the leading global insurance brand
we want to hear from you.

Our contact centre is open between the hours of
8.00am-8.00pm, Monday to Friday and Saturdays between the hours 9.00am-5.00pm.

What you will be

Some key accountability but not limited to;

As a Team Leader you will manage, motivate and
develop your team. Having a strong focus on their individual and collective
performance, ensuring they adopt the AXA Culture.You will be responsible for ensuring that Claims
handling capability is maintained through appropriate development of staff and
application of AXA UK policy in relation to talent development& succession
planning.Reviewing and developing operational processes
to ensure continuous improvement by working collaboratively with your
colleagues across various claims locations to drive synergies and optimum
efficiency.Responsible for the resolution and reporting of
complaints / expression of dissatisfaction received against your own team in
close liaison with Customer Relations TeamProviding your team with a daily update on
achievements against targets and setting the focus for that day in conjunction
with the Unit ManagerProactively identify all potential risks or
challenges to delivery with their Unit Manager, focusing on preventing
problems, not managing them.Ensure extensive Product Knowledge is
maintained. Participate in all training provided in relation to products,
systems, processes and procedures, and retain knowledge. Fully utilise all training and support
materials.Help to drive the transformation of the claims
operation by encouraging an innovative culture and supporting people through
change. Foster the kind of culture where people can feel safe to question,
challenge and suggest new ways of doing things without fear of recrimination;
drawing on the creative power of our own people. Contributing to the development of operational
reports and ad hoc information Chairing recruitment interviews and
participating in the wider recruitment processes Qualifications Skills and KnowledgeStrong interpersonal skills with well-developed
listening, feedback and coaching / training skillsInspirational motivational skillsAbility to be flexible in their work and enjoys
a diverse workloadExemplary time managementConfidence and effectiveness at handling
customer complaints through skilled management of customer expectationsA sound, comprehensive knowledge of the
complaints procedureBroad-ranging knowledge of insurance principles
and relevant case law, products, policies and claims philosophyKnowledge of HR processes, procedures and
performance managementExcellent communication skillsComprehensive knowledge of the full 360 claims
processSound knowledge of Liability investigations and
settlements is preferential


Claims Handling ExperienceCost Containment/ Fraud and Recoveries


Individuals whom have progressed Insurance Qualifications or
who are presently working towards this would be of particular interest.
About AXA With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. Proud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life's uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions. What We Offer What we Offer;

As you'd expect from a global leader, our reward package is
a world-beater - here's a small selection of our current benefits.

Bonus Scheme linked to yours and the company's
performancePension scheme with employer contributions as
well as your own25 days holiday (excluding bank holidays)Free car parking (Subject to waiting list)Interest free season ticket loan schemePrivate Medical InsuranceShare Plan SchemeDiscount on all AXA Insurance products,
including insurance, breakdown cover & healthcare

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