System Support Team Manager

Darlington, UK
10 Jul 2019
01 Aug 2019
Contract Type
Full Time
System Support Team Manager Permanent County Durham

Your new company
My client is a well-known and well-established organisation based in Darlington. They are one of the leaders in their industry and work throughout the UK, They are currently on the market for an experienced System Support Team Manager to join their organisation on a permanent basis.

Your new role
As the System Support Team Manager, you will be accountable for the quality and quantity of the Application Support team and System Analysts and will ensure the team size is fit for purpose for BAU activities.
You will be responsible for the following:
  • Running of production support for all applications
  • Manage daily activities of the Systems Support team
  • Manage the pipeline and life cycle of small changes and patching (including defect management of fixes being deployed through to live)
  • Work alongside Service Management, Service Operations and Suppliers to implement dated fixes and improvements.
  • Produce MI in relation to tickets and defects
  • Participate in Service Review meetings
  • Manage assigned Risk & Control /Audit/Technology Resilience.
  • Manage the version upgrades. configuration / integration enhancements
  • Reply to verbal. written, and electronic queries from clients
  • Triage, investigation and resolution of Service Requests and Incidents
  • Ownership of tickets through to resolution
  • Build and maintain relationship with off-shore teams

What you need to succeed
You will have strong relationship building skills as you will liaise with both on-site and off-shore personnel and includes both excellent management and resourcing skills on a day-to-day basis. You will also have strong reporting skills with the ability to prioritise tickets and manage work bad.

What you need to do now
If you're interested in this role, click apply now or forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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