Aftercare Manager

Location
London
Salary
£60000 - £65000 per annum
Posted
10 Jul 2019
Closes
07 Aug 2019
Ref
00096740
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This Chartered Construction Company is based in Westminster. They specialise in the design and construction of high end residential projects in premier postcodes such as Belgravia, Knightsbridge and Mayfair.

They currently have an opportunity for an experienced and skilled Aftercare Manager to join the team.

- Ultimately responsible for providing clients with the best post contract experience
- Being the face of the business post-handover
- One to one client interaction
- Managing quality control
- Improving overall customer satisfaction in line with set targets
- Resolve problems effectively and efficiently
- Ensure all customer service issues are kept to a minimum.
- Taking receipt of defects list, assessing and managing close-out
- Undertake root cause analysis and report back to the business
- Review procedures and implement changes as required.
- Coordination and Managing of Sub Contractor to rectify defects on site

Essential Requirements:

- Snagging/Finishing Experience
- Strong communication Skills
- Attention to Detail
- Customer Facing Experience
- Excellent organisational ability
- Presentable
- Previous Site Experience

In return for your experience:
As well as the opportunity to work on a range of interesting and diverse projects, they offer a competitive remuneration package and an excellent working environment.

This role is based within their head office but there will be regular travel to sites within Zone 1.

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