Account Manager / Relationship Manager

Location
Bishop's Stortford
Salary
£35000 - £45000 per annum
Posted
10 Jul 2019
Closes
07 Aug 2019
Ref
00096717
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Sales
Contract Type
Permanent
Hours
Full Time
Established in 1996 with an enviable reputation for exceeding customer expectations and low staff turnover, we require a motivated and experienced individual wanting to make their mark.

In addition to the salary, we are offering an attractive bonus scheme together with ongoing staff benefits, flexible working hours, rewards scheme and staff outings.

Recognised as the longest established MSP in the area we offer a wealth of IT services including - PC Support, Hosted Services, Security Services and much more to diverse businesses both locally and throughout the UK. We also have an in-house workshop / shop with an excellent local reputation and many thousands of satisfied customers.

Key Role Dimensions:

- Retain existing clients and expand client relationships by consultative selling and recommending products and services to meet client needs.
- Expand existing client base by identifying and converting new prospects.

Responsibilities:

- Engage with clients to ensure products/services are performing to expectations, recommend new products/services, and introduce complimentary products/services from other groups.
- Research and prospect for potential new clients via targeted calling lists/contact lists, referrals from other divisions/business units, incoming direct requests (calls, email, etc.), and networking with other industry professionals/groups.
- Arrange, plan and implement business reviews with customers, updating them on service quality, project performance and up-selling opportunities.
- Collaborate with product/service specialists within the organisation to create proposals matching client needs.
- Seek out feedback from clients and provide input to internal product/service development teams.

Knowledge, Skills & Experience

Must-haves:
- Maturity and credibility; proactive and goal-oriented
- Customer Focus: Proven ability to consistently deliver high-quality service, working collaboratively with clients and internal business units
- Resilience and resourcefulness; ability to identify areas of opportunity for sales
- Facilitation, negotiation and problem resolution skills
- Relationship management skills
- Knowledge of IT industry
- Knowledge of applicable client industries - Property, Financial Services, Recruitment, Law
- Selling skills

Nice-to-haves:
- Previous experience in IT / MSP
- Training in relevant areas such as sales.

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