IT Helpdesk Support - Brentwood, Essex To £23k

Recruiter
Coast Specialist Recruitment
Location
Brentwood, UK
Salary
Competitive
Posted
28 Jul 2019
Closes
10 Aug 2019
Ref
1203015335
Contract Type
Permanent
Hours
Full Time
A great new role within an established company on the outskirts of Brentwood Town.

The role will involve :
  • Primary point of contact for the Service Desk
  • Diagnose and fix or escalate incidents submitted to the Service Desk
  • Support users in the use of computer equipment and applications
  • Provide assistance to ensure the servers run optimally, working proactively to pre-empt any problems.
  • Maintain users.
  • Maintain printing systems.
  • Maintain the Intranet, being responsible for updating software and content.
  • Assume responsibility for compliant equipment disposal
  • Monitor network performance and escalate errors and anomalies.
  • Document support procedures and system configurations
  • Assist with administration of desktop and network based applications and infrastructure, and provide absence cover
  • Keep abreast of windows security updates
  • Diagnose system errors, and recognise which ones will need involvement from programmers
  • Install new IT equipment, eg servers, PCs, printers etc
  • Assist with major incident handling as required

The role is available immediately and would suit a confident and articulate individual with at least 12 months similar experience.

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