Technical Solutions Manager (Sales Engineer) - BlackBerry Software SaaS

Bournemouth, UK
26 Jul 2019
03 Aug 2019
Contract Type
Full Time
Technical Solutions Manager - BlackBerry Software SaaS
  • OTE £63,000 plus excellent training and career progression
  • 28 days of paid holidays, yoga class, world class training, and multiple discounts
  • Fun environment, Career Progression & Constant Development, and Training
  • Full-time contract Monday - Friday (usual business working hours apply)
  • Location: Bournemouth
  • Global locations in Miami, Bournemouth, Auckland & Singapore

We all need to work to make a living, but what do you want to do with those 40 hours? Do you want to make a quick start in your career within IT & Sales, progress quickly and develop & learn every day? Do you want to work with some of the best brands in the industry? And most importantly, do you want to have fun whilst doing so? Be part of something special; come join the EIMS BlackBerry Sales Team!

Today, BlackBerry® is a transformed company. They're no longer about the smartphone, what they once did for smartphones is what they're now doing for Enterprise of Things (EoT) - envisioning, enabling and securing new forms of communication that are connecting the business world in extraordinary new ways. BlackBerry have the most complete and advanced end-to-end solutions to enable EoT, with ideas that lead the way in the hottest markets like cybersecurity, SaaS, neural networks and autonomous vehicles.

At EIMS, we care about those three things: 1) providing a great place for you to work; a place where you can have fun and enjoy! 2) a place where you can constantly develop, train and learn and 3) a place where you can kick-start your IT sales career and progress!

We believe in a work hard, play hard environment, and whilst we are a results-driven business, we believe that great success should be rewarded. You can check out some of our fun team-building activities on Instagram @eimsbiz. Additionally, we work with a meritocracy approach, where those who are hungry, with drive and a desire to develop trump tenure and experience.

Have a look at our workspace & meet the team! Check our Youtube Channel!

About the Role & What you can expect

As a Technical Solutions Manager, your purpose is to work directly in supporting a team of Inside Sales representatives representing Blackberry Software, working with prospects, customers and partners managing all the technical aspects of pre-sales activities through a successful deployment.

As a successful candidate, you will be the main technical and product adviser of your team. You must be proficient with supporting multiple account managers and customers in providing quick responses and timely follow up to their needs and inquiries. It is important to be comfortable installing and configuring server based software that utilizes relational databases, application web services, advanced networking and routing technologies.

You must be a quick learner and have the natural ability to think on your feet in high pressure sales situations providing technical product details acting as an industry subject matter expert. Your main focus areas will be:

o Hosting presentations and demonstrations of the BlackBerry software product portfolio; which consists of Cyber Security software, Unified Endpoint Management solutions and Intelligent Security Services.

o Installing and supporting prospective customers throughout Proof of Concepts, documenting the POC including mapping out the customer's Success Criteria and keeping regular checkpoint calls with the customer to make sure these are met and help move the sales cycle forward.

o Helping to scope existing customer needs to spot opportunity for upselling, including helping to scope the potential for Professional Services work.

  • Native level in English
  • Bachelor of Science Degree from an accredited school.
  • In-depth knowledge and strong operating experience in at least one of the following areas of specialization: VPN's, Security, Remote/Local Access, WAN, or Wireless (relevant to assignment).
  • Minimum 2 year of experience in a B2B, multi-server environment.
  • Minimum 1 year of tech support. (ideally Level ||)
  • Minimum 2 years' experience with Microsoft Windows Operating Systems, DNS, Microsoft Exchange, and IIS required.
  • Minimum years' experience in computer software or systems including security products (firewalls, anti-virus, intrusion detection, content security, and anti-SPAM technologies), www, email, ftp, networking, Internet application platform technology, database and analytical related technologies.
  • Experience working with integration solutions and software API's.
  • Minimum of 1 year of experience working with relational databases (i.e. SQL).
  • Knowledge of routers, switches, and firewalls.
  • Strong verbal and written communication, customer service, accounts management with the ability to interface with a diverse set of clients, over the phone and in person.

How to join the team!

Submit a CV and you will be contacted by our Talent Acquisition Team.

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