Technical Services Team Leader

SF Recruitment
Telford, UK
05 Jul 2019
01 Aug 2019
Contract Type
Full Time
SF Group are looking to recruit a Technical Services Team Leader for a business in Telfod TF3. This is paying up to £27k.

Working as part of the clients 24/7/365 Technical Service Centre you will be assisting with the management of the day-to-day activity, development, effectiveness and quality of the work undertaken by the team.

? To manage the day-to-day activities of the team in accordance with company procedures, including delegation of tasks where needed;
? Ensuring team guidelines are adhered to at all times;
? To develop the skill sets and competencies of the team, including help with personal development plans and training schedules;
? To monitor the performance of the team and the individual members against performance objectives and targets set;
? To perform hands on technical work to maintain technical knowledge and therefore provide overflow capacity when required by the team;
? To lead by example and assist the team to achieve its set targets;
? To liaise with the team managers regarding support and customer issues and escalate where required;
? The creation of new and the reviewing of current documentation including team briefings;
? To help with the management of team motivation which would include reporting any issues back to the team management;
? Perform HR activities for all direct reports, including, but not limited to sickness reviews, one to ones, appraisals.
? Support and mentor team members, providing on the job training where required;
? Collaborate with teams to achieve fault resolution;
? Keep up to date with the company's service portfolio;
? Liaise with other internal departments over any customer queries/disputes or escalations;
? To work within a team and keep a pleasant working environment;
? To continually keep abreast of new procedures and implement when necessary;
? To suggest improvements to management in relation to working practices;
? To provide support during out of hours as per your contract and when scheduled to maintain the quality of customer service;
? To schedule the staff rota system;
? To diagnose customers problems as methodically and efficiently as possible;

The company do offer a company bonus which hinges on company performance. We do also offer flexi time, 23 days holiday and free internet once probation is passed.

To hear more please call Nikki SF Group.

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