Branch Manager

Cheltenham, UK
12 Jul 2019
01 Aug 2019
Contract Type
Full Time
Our well established Property client are looking for a Branch Manager to join their team on the outskirts of Gloucester centre.

The ideal candidate will be able to demonstrate current experience of residential lettings & have a proven track record in property valuations. An ARLA qualification would be advantageous to any application made.

If you have this experience & can demonstrate that you have exceptional communication skills, are able to work in a fast paced & high pressurised environment, have excellent leadership qualities & will lead by example, can work in a team focussed environment whilst maintaining high levels of accuracy then we need to hear from you!

Key Responsibilities:

1. Organise and attend viewings

2. Negotiate with landlords when undertaking market appraisals and do 'take ons'

3. Liaise with landlords and tenants regarding lets

4. Add new properties onto the system when new instructions received

5. Generate terms of business for landlords

6. General administrative duties: Review property advertisements weekly on all portals, monitor property websites for accuracy, upload property photos and undertake the marketing of properties

7. Promote 'gold service' at market appraisals

8. Promote and sell landlords liability insurance

9. Assist with telephone and internet enquiries and take messages

10. Update mailing list

11. Update landlords on marketing of properties, to keep them fully up to date

12. Ensure the system is kept updated

13. Undertake any other reasonable duties as assigned

14. Undertake any training and development opportunities made available by the Company, including attending relevant ARLA meetings

15. Be responsible for the general presentation of the office

16. Be compliant with Health and Safety regulations and the principles of GDPR

17. Be prepared to step in and undertake managerial duties as and when required e.g assisting with recruitment, handling of staffing/personnel issues, with the support of the HR coordinator etc.

Key Demands:

1. Working to deadlines

2. Although based in the Gloucester office there will be regular visits to all of our managed and potential properties regularly.

3. There may be a need for work to be done outside of normal working hours and we appreciate your flexibility about this.


ARLA desirable

Must hold a valid UK driving licence


Lettings experience or similar industry

Good customer service experience

Technical skills:

• Customer service skills

• Good IT skills

• Influencing skills

• Negotiation skills

• Excellent communication skills

• Excellent telephone manner

• Organisational skills

• Time management skill

• Conflict management skills

• Problem solving skills


The qualities and attributes we expect in this role are:

• Self motivated

• Flexible and adaptable

• Driven and enthusiastic

• Honest

• Respectful

• Diplomatic & tactful

• Remain calm under pressure

• Able to work off own initiative

• Willing to listen and act on feedback

• Professional

• Strong attention to detail

• Positive and proactive approach

• Determined

• Resilient

• Team player

• Approachable

This role will offer a competitive basic plus OTE depending on experience. SO IF THIS IS OF INTEREST TO YOU, GET IN TOUCH NOW!

To ensure that your application receives the fullest possible attention, it is essential that you consider carefully the role that you are applying for, and then ensure that your CV contains all relevant information about yourself in relation to that role. This is important because, in the present economic climate, we receive a great many applications and are unable to respond to them all. Hence, if you do not hear from us within one week, we regret you must conclude on this occasion your application has been unsuccessful.

As a local Recruitment Agency you will be required to attend a meeting with ourselves at our offices in Cheltenham prior to your details being passed onto our clients.

Candidates need only apply if you are within an hour of a Gloucestershire postcode or already have plans of relocation to the Gloucestershire area in place.

Truly Tailored Recruitment Services are an equal opportunities employer and encourage applications from all areas of society.

Similar jobs

Similar jobs