3rd Line Technical Support Engineer

Recruiter
YourRecruit IT Ltd
Location
Central London, UK
Salary
Competitive
Posted
05 Jul 2019
Closes
25 Jul 2019
Ref
1196629279
Contract Type
Permanent
Hours
Full Time
Up to £45,000 DOE

London, Tavistock Square

Are you looking for a company that will utilise your technical knowledge whilst developing your IT Skills and progressing your career?

Is this the right organisation for you?

They follow three simple, yet very important traits: Respect, Honesty and Helpfulness. By honouring these, they have gone on to become a very successful specialist IT Support Company, put simply, they provide IT Support and advice to help businesses succeed.

Are you right for them?

Are you continually looking to improve and better your skills? My client are looking for someone who is a confident communicator who enjoys dealing with multiple customers on a daily basis. Are you a hardworking professional who loves technology and enjoys helping people? Then this could be the opportunity you are looking for! You will have:
  • Must have experience in Office 365 projects, migrations etc. (Azure would be beneficial)
  • Be happy to work at all levels. This is a level 3 position but you will be mentoring junior engineers.
  • It would be nice if you have Microsoft Certifications, or studying towards them.
  • You will have spent at least 5 years in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
  • Are confident communicating with people by telephone, email and in person
  • Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
  • Enjoy helping people and working in a team, learning quickly and sharing knowledge
  • Like to work on making yourself and your team better
  • Are a stickler for detail
  • Love technology and want to work with Microsoft technologies including cloud. Experience in: Windows Server, Exchange Server, Windows 10, Microsoft Office, Office 365), Apple, Firewalls. Networking, backup, virtualisation (Hyper-V)
  • Want to apply enterprise level IT service management to small and medium sized businesses in a highly professional environment

What more could you want?

They are a Microsoft Gold Certified Partner and also have fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff!

They have been in business since 1987. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.

What will your working week be like?

On a day to day basis, you will be providing excellent customer service to external clients, up to a senior level. You will be acting as an escalation point for the technical team. Other duties include:
  • Troubleshoot problems by telephone, remote access and onsite visits.
  • Help improve company systems, procedures and knowledge.
  • Ad hoc and planned mentoring of technical colleagues
  • System builds, configuration and installation (remote or on-site)
  • Diligent documentation and time-keeping
  • Solution design and research and development for internal and client use

What are the benefits?
  • 20 days holiday, increasing 1 day per year (to a maximum of 25)
  • Company Pension.
  • Death in Service.
  • Health Scheme.
  • Annual interest-free travel loan.
  • Cycle to work scheme.

Apply now, you do not want to miss out on this fantastic opportunity!

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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