CRM Manager

Recruiter
Marsh & McLennan Companies
Location
Leeds, UK
Salary
Competitive
Posted
11 Jul 2019
Closes
22 Jul 2019
Ref
1188124723
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
CRM ManagerCompany:Description:Are you an experienced Business Information manager focused on the benefits of Customer Relationship Management (CRM)? Do you aspire to work for a global business that provides ongoing support and training? Do you have the customer at the heart of operational processes and activities? If you have answered yes to all of the above, then you may be interested to find out more about a new and exciting opportunity we are currently recruiting for, here at SME Insurance Services Ltd (SMEi).Salesforce CRMEnsure that the benefits of the Salesforce CRM are realised including delivering and maintaining a single customer view, management of data from multiple sources, automation of campaigns, providing insightManage all aspects of the CRM: data manipulation, uploading new data, data cleansing and managementWhere data is coming from multiple sources into the CRM, ensure the data integration / matching rules meet the needs of the business and third parties and are accurately implementedManage and grow the contactable database to ensure there is a sufficient prospect pipeline to meet future business growth plansEnsure all legal and compliance requirements are delivered accurately and in a timely manner, including data usage and deletion (under GDPR regulations), TPS etcEnsure data quality is maintained, working with the operations teams to ensure the correct processes are in place to continually use customer interactions to cleanse the data and prevent degradation of qualityData driven marketingUnderstand the marketable opportunity held within the CRMWorking with key stakeholders, define the data selections required to drive sales and retention campaigns and exploit all opportunitiesUndertake data extracts / design data feeds for digital / non digital campaigns including outbound telemarketing, email, SMSMeasure campaign performance and present insight and recommendations to key stakeholdersDevelop test and learn plans for optimising performance of data driven marketing activityAnalysisDeliver Salesforce dashboards and bespoke MI to understand the performance of the data, building deeper customer insights, recommending and implementing customer segmentation and profiling to drive performanceDevelop the Salesforce reporting capability to ensure that it provides useful management information, ensuring key data is available within the Salesforce reporting tool to improve sales - e.g. cross sell / upsell take-upUse performance MI to build customised contact strategies for different client segments implementing initiatives to develop a more personalized customer communication strategy, driving greater engagement and optimizing all opportunities to grow customer loyalty and valueEnsure operational and management MI is delivered as required by the business, providing insight on performance and improvementsDevelop and implement scoring and lead management strategiesYou will have previous experience within a similar role and have an in depth understanding of Business Information AnalysisInsurance industryGeneral insurance needs of small businessesAll relevant departmental processesThe successful candidate is required to show the following skills & experience A positive "can do" approach to problem solvingDesire for personal development and willingness to learnAbility to multi-task along with an attention to detailStrong influencing and communication skills at all levelsProfessional manner with the integrity required to work in a regulated environmentTo lead by example and ensure that appropriate levels of behaviour in the office are demonstrated by team members at all times.To work with and support the business, with progression and succession planning.To work with and support the business on internal project work, including delivering continuous improvement for the overall department and business.Collaborate effectively with teams across the business to drive improvement.Sharing best practise across teamsSME Insurance Services Ltd (SMEi) is an insurance broker providing commercial insurance to small and medium sized businesses. With over 15 years' experience catering for the insurance needs of small businesses and over 19,000 customers nationwide, we offer a range of insurance products suited to the varied needs of today's businesses.SMEi is part of Jelf - award winning experts in insurance, risk management and employee benefits for businesses and individuals.Our deep knowledge of both the industry sectors and communities we serve means we can offer advice and solutions that meet our clients' needs today, anticipate what they need tomorrow, and help question if there's an even better way.Jelf recently joined forces with Bluefin, bringing together two leading insurance brokers and client advisory businesses. A newly transformed business built on decades of experience with the same purpose, dependability and commitment to excellent service.We're also part of Marsh & McLennan Companies (MMC) - a global network of experts in risk, strategy and people. With roots dating back to 1871, MMC's businesses have been helping clients prosper amid changing times, from the Industrial Revolution to the digital age.Our strength is our expertise and the relationships we build - powerful industry insight and total commitment to our clients and the communities we serve across the UK. And our purpose is simple: helping businesses and individuals thrive through understanding.MMC offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.Marsh & McLennan Companies & its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.Click here to return to the MMC Careers SiteMarsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The company's nearly 65,000 colleagues advise clients in over 130 countries. With annual revenue over $14 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading firms. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

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