Service Desk Analyst

Recruiter
Interaction Recruitment
Location
Peterborough, UK
Salary
Competitive
Posted
05 Jul 2019
Closes
21 Jul 2019
Ref
1186372706
Contract Type
Permanent
Hours
Full Time
Are you a technical IT support professional with proven experience in a service desk environment looking for a new challenge? If so then I've got the role for you!

A client of mine in Peterborough is looking for an experienced 1st Line Support professional to join their team that supports over three thousand users. You will be directly involved with first time fixes and resolve various issues from all areas of the business. You'll be a keen problem solver and eager to learn new skills and technologies as you develop and continue to progress your career.

In return you'll receive a competitive salary as well as a number of other benefits after passing probation such as private health insurance, contributory pension, life assurance and more.

Key Responsibilities:
    '€¢
    Logging and capturing information from calls reported via email or telephone.
    '€¢
    Resolve 1st line calls including Active Directory administration, remote support and mobile device queries.
    '€¢
    Escalating calls where appropriate.
    '€¢
    Provide updates to business and callers on the progress of their queries.

    Experience Required:
      '€¢
      At least 2 years experience in a service desk environment.
      '€¢
      Experience supporting Windows 7 to 10.
      '€¢
      Knowledge/experience of using remote working solutions.
      '€¢
      Experience of supporting mobile devices including iPhone, Android, Blackberry ect.
      '€¢
      Ideally some experience with CRM systems such as MS Dynamics.
      '€¢
      Active Directory Experience.
      '€¢
      Citrix Support.
      '€¢
      Hardware support, i.e. printers, desktops, laptops ect.
      '€¢
      Ideally Mimecast knowledge.
      '€¢
      Knowledge of Service Now or similar ITSM tools.

      Please email your CV to Ashley.Williams@interactionrecruitment.co.uk and I'll give you a call.

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