Data Centre Technician

Daisy Group
Welwyn Garden City, UK
08 Jul 2019
18 Jul 2019
Contract Type
Full Time
Company Description
Whether our customers are retail businesses using customer movements to intelligently adjust product placement, a hospital enabling a doctor to analyse patients test results on their iPad, or a law firm reducing their need for office space through flexible working - we connect our customer's challenges to technology solutions. Our customers trust us to deliver reliable and secure tailored solutions that open up new possibilities for organisational performance and flexibility.

It only takes a quick glance inside Daisy to appreciate the contribution of every single employee to our success. Whatever our employees do - from sales and marketing to engineering and customer service - their dedication is helping thousands of UK businesses realise their digital potential.

In order to reach our target, we make sure that every person has the opportunity to create a long and successful career at Daisy. With so many varied roles across 30 sites throughout the UK, and various training and development programmes, the growth opportunities with us are boundless.

So if you're an enthusiastic, driven and passionate individual looking to make a difference, you could be just the type of person we are looking for.
Job Description
The Data Centre Technician is responsible for Data Centre standards and IMAC (installs, moves and changes) activities. The successful candidate will oversee the implementation of changes in the designated Data Centre, supervise changes undertaken by 3rd parties on behalf of Daisy and ensure installations meet published standards.

  • Ensure that the Data Centre is a tidy as possible at all times and meets with the contractual expectations of all customers and service requirements
  • General Data Centre housekeeping tasks such as cable management, decommissioning and audits.
  • Identify operational problems, implement improvements and response to incidents in line with internal procedures
  • Ensure a high level of physical security in line with Daisy's ISO 270001 certification and Information Security Management System
  • Follow and adhere to robust access control process and procedures for customers, Daisy employees and 3rd parties.
  • Perform IMAC within the Data Centre
  • Maintain and monitor software repositories where required, ensuring accurate data entry and prompt response to any alarm event
  • Assist with the installation and implementation of customer equipment, customer tests or project support where required.
  • Respond to equipment faults and customer support calls
  • Initiate and progress warranty or fault-repair equipment work as necessary
  • Document all work done within a full change control system
  • Maintain accurate records of internal IT infrastructure (i.e. patching, switches, capacity awareness)
  • Travel to other Daisy Data Centre locations as required.
  • Where applicable, carry out building checks and perform uptime maintenance where required
  • Be part of an on-call rota and perform out of hours tasks if required.
  • Maintain Critical Spares for the Data Centre
  • Assist with all day-to-day operations within the Datacentre environment as requested
  • Confident, courteous and professional customer facing skills
  • Excellent interpersonal, verbal and written communications skills and a desire to take responsibility and show initiative
  • Good telephone manner including IT support experience
  • Excellent problem solving skills.
  • Proven track record of hardware experience - comms and multi-vendor installation experience is an advantage
  • Flexible attitude to work assignment and clear attention to detail with a willingness to learn new skills
  • Sound general administration and/or data entry skills
  • Reliable, enthusiastic, motivated and consistent personality with a positive attitude
  • Team mentality and flexibility to adapt to a dynamic workplace
  • Experience of working in a secure environment
  • Experience of working in Data Centres
Additional Information
What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It's about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer...
  • 25 days holidays, plus bank holidays, and the option to purchase more!
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you're getting married
  • Auto enrolment following probation into a salary pension scheme
  • Access to exclusive offers on a range of Daisy products

Similar jobs

Similar jobs