Mechanical Engineering Team Leader

Recruiter
Hamlin Knight
Location
UK
Salary
Competitive
Posted
01 Jul 2019
Closes
25 Jul 2019
Ref
1191307011
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Are you an experienced Mechanical Engineer from a technical background?
Are you looking for a challenging position with a company that are rapidly growing?
Are you successful at getting the best out of your teams whilst leading by example and delivery first class customer service?

We are recruiting for a very well established company based in Warwick for a Mechanical Engineering Team Leader.

You will drive a customer focus approach across all activities and ensure the customer service team is a centre of excellence, maintaining outstanding customer service both internally and externally.
The role will be split 30% carrying out daily tasks and 70% team management.

Key Tasks and Responsibilities

* Lead, coach and development of the Estimators and Customer Support Coordinators.
* Deputise for Customer Support Manager
* Conduct 1 to 1 and PDC meetings.
* Managing a team of 9 on a daily basis.
* Ensure processes are in place and reviewed quarterly making ensure best practice is followed.
* Implement a process for claiming back transport claims on receipt of investigation.
* Ensure team provides price and contract support to Residential and Non-Residential projects consistently and accurately and within timescales that are acceptable to the Customer.
* Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do.
* React and support the bigger team with daily workload at peak times and covering areas of high absence through taking calls, responding to emails and sales order processing through the relevant ordering systems.
* Talk to customers at a variety levels from B2B to B2C and have the ability to talk their language.
* Be able to read technical specifications of materials
* Identifying any specification errors received for pricing
* Ensure that orders are processed to a high degree of accuracy and in a timely manner.
* Taking ownership and resolving queries in a timely and efficient manner.
* Log customer queries and complaints via internal systems and follow through to completion.
* Escalate issues to the Customer Support Manager for resolutions, when required.
* Provide pricing and delivery information in a timely manner.

Skills & Experience required:

A minimum of 5 years of engineering experience.
A minimum of 3 years people management experience.
Estimating/Finance experience & knowledge would be desirable but not essential.
Strong analytically and IT skills
Experience in SAP.
B2B and B2C experience.
Someone driven, passionate and can lead by example.

If you are interested and want to grab this fantastic position with outstanding company benefits then please apply?

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