2nd Line Support Engineer

Focus IT Recruitment
Reading, UK
01 Jul 2019
01 Aug 2019
Contract Type
Full Time
2nd Line Support Engineer - Reading - NEW!!!

The Company:

Focus IT have the pleasure of working with this well-established support Company. Due to demand they are seeking a support engineer to complement their existing support team.

The Role:

Due to industry growth, we now have a requirement for self-driven and highly motivated person to come in and build on their expertise in the support sector and complement the existing team

Key responsibilities:
  • being the first point of contact for customers seeking technical assistance over the phone or email;
  • qualifying and documenting the problems raised by customers;
  • Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
  • Provide on-site support for client networks and applications across the UK.
  • Provide remote and telephone support for client networks and applications.

The Candidate:

The ideal candidate for this position will have at 2 years + experience within the support sector.

This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation

In return, my client is offering a great career path with a competitive salary and great company benefits

Key skills are as follows:
  • Windows 7,8 & 10 Administration & Support
  • Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
  • Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan's
  • Understand cabling needs for IT/Telephone System Jobs
  • Strong communication and customer service skills.
  • Ability to quickly learn new applications and technologies
  • Able to install, configure, upgrade and relocate PC hardware, software and print devices.
  • Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving.
  • Experience of PC hardware troubleshooting and problem solving.
  • Microsoft Office 365 experience an advantage.
  • Basic Administration of Exchange Server and mobile email technologies.

This role is a 1st /2nd Line Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 1st /2nd Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer.

Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application

Location: Reading, Berkshire
And is commutable from Slough, Oxfordshire, Surrey, Basingstoke, Camberley, Aldershot, Newbury, Guildford, Woking, Bracknell, Maidenhead, Wokingham, slough, Beaconsfield, High Wycombe, Hayes and Henley on Thames and Newbury.

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