Service Desk Analyst

IQ Public Sector
London, UK
01 Jul 2019
26 Jul 2019
Contract Type
Full Time
Service Desk Analyst

3 Months Contract

£17 an hour

East London

InterQuest are supporting one our key East London clients who are looking to bolster their busy Service Desk with a Desktop Analyst that can provide 1st and 2nd line support over the phone, via email and at deskside. The role would be supporting users across the environment via telephone, email and ticketing system. The candidate will be part of a team of around 10 Service Desk Analyst, and will be handling up a high volume of queries a day from across the entire organisation.

It is critical someone to have experience supporting a large user base in a high pressure environment. Experience resolving issues for VIP's / Executives is highly sort after as call from across the organisation come through the service desk.

Requirements for the role:
  • Experience demonstrating technical support from a service desk perspective, resolving issues through telephone and email channels rather than deskside support
  • Prior experience supporting a large user base, where ticket / call volume was significant through the service desk
  • Provide predominantly first line support, escalating more severe issues to relevant senior service desk / desktop support colleagues
  • Maintain an approachable attitude in the office, focusing on "first time fix"

Technical Environment:
  • Predominantly Microsoft / Windows environment, experience with MS Office tools, largely with SharePoint, Outlook, Exchange, and Active Directory
  • Experience providing support with mobile & tablet devices such as iPad, iPhone, Blackberry, MobileIron and MDM
  • Capable of using a call logging / ticketing system in a service environment
  • MITEL telephony set-up and configuration
  • VMware Horizon, 10 Zip & vSphere

To be considered immediately for this role, please contact /

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

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