Billing Support Executive

Recruiter
Xerox
Location
Uxbridge, UK
Salary
Competitive
Posted
02 Jul 2019
Closes
26 Jul 2019
Ref
1196406263
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what's at the heart of work - and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe - in more than 160 countries - our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Billing Support Executive

Job Purpose
  • Manage and maintain Billing Helpdesk, validate manual billing requests prior to processing.
  • Manage Contractual Documentation to ensure all documents are logged and filed for future reference
  • Monthly Reporting
  • Maintain RPI/PPI Calendar
  • Support BSA's if/when required

Dimensions
  • Billing revenue in excess of £180 million per year.
  • Billing timeliness - 95% of total invoice value to be raised within 5 working days
  • Billing quality - 98% accuracy of invoices

Responsibilities
  • Maintain helpdesk database to ensure all calls are assigned to the BSA's within the agreed OLA
  • Maintenance of contractual information including sensitive/ confidential information for future reference and validation
  • Manage and Maintain RPI & PPI Calendars and issue notices in line with contractual obligations
  • Assist with Contract Loading Process to ensure accurate and timely billing
  • Manage RPI/PPI Process in line with contractual obligations
  • Manage Devices loads in the billing platform to ensure compliant with contract
  • Provide support / guidance to the Offshore support teams, accountants, Customer and Site personnel on system capability
  • Manage and maintain the MI Volume data for all XPS contracts billed in Mercury
  • Provide management information to UK Billing Manager and various other departments
  • Additional activities as set by the UK Billing Programmes Manager

Candidate Background:
  • Customer Facing or Billing or Administration background
  • Analytical thinking and problem resolution skills.
  • Excellent interpersonal and customer care skills. Must be able to build positive, productive relationships with customers, value chain partners and team members
  • Proficient in Excel and preparation of Spreadsheets and reconciliations.
  • Numerate; demonstrated ability to calculate figures and amounts such as discounts, interest and percentages
  • Able to work on own initiative managing workloads with constantly changing priorities.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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