Team Manager

Guidant Global
Reading, UK
01 Jul 2019
28 Jul 2019
Contract Type
Full Time
Team manager Up to £34,000Starting: ASAP
Permanent, 37.5 hours per week (Monday - Friday)

We have a fantastic opportunity for a Team Manager to lead and inspire a key Front Line team of Customer Service Representatives to achieve service levels and key objectives within Operations.
The Team Manager is responsible for customer service delivery and all aspects of people management and development. They will provide leadership and support and continuously work with team members to raise capability, nurture talent and deliver desired outcomes for our customers, our business and our clients.

Your responsibilities:

* Lead, motivate, develop and inspire team members.
* Active management of team and workload, delivering high level of quality service.
* Full understanding and application of all relevant Company procedures (for example Health and Safety and Human Resource policies).
* Ensure Performance Management system is operating effectively and that all people processes and procedures are followed.
* To ensure operational compliance with Company, regulatory and legislative requirements.
* Act as a point of escalation for complaints as and when required.
* Make decisions in line with Treating Customers Fairly principles outlined by the FCA.
* To continually monitor and challenge performance to improve customer experience and drive efficiencies.
* Ensure departmental KPIs are delivered by using effective resource and contingency planning.
* Contribute to area management team, identifying problems, proposing and implementing solutions at a team/area level.
* Oversight and active management of all aspects of quality assurance.
* Liaise with other operational teams to improve service/working practices.

Your Competencies and Past Experience:

* Proven people development and management capability
* Ability to motivate, coach and influence colleagues
* Proven ability to adapt style to different circumstances and people
* Ability to communicate effectively both verbally and in writing
* Planning and organisational skills
* Effective time management
* Initiative
* Resilience
* Personal integrity
* Ability to adapt, understand and absorb change
* Analytical skills and root cause identification

The Location:
* Reading
* 12 minute walk from train station

* Discretionary annual bonus (up to 10%)
* Company pension scheme membership
* 25 days holidays + 8 bank holidays
* Holiday allowance rising with promotion
* Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
* 24/7 access to a wide range of books
* Receive a wide range of retail discount shopping schemes
* Access to our confidential helpline is available to be used by you and your family
* Get to volunteer in our own employee communities throughout the working day
* Develop your career through our client's wider global organisation

Don't miss this competitive opportunity, apply today!

(REF 0765)

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