Technical Customer Support Manager - Technical

GCS Recruitment Specialists Ltd
Bracknell, UK
01 Jul 2019
01 Aug 2019
Contract Type
Full Time
Technical Customer Support Manager

Management, 1-1's, SLA, KPI's, Leader, Process improvement

Location: Reading, Berkshire

Salary: £45,000 - £55,000 + Excellent Benefits

If you are a Technical Team Leader with strong leadership & management skills and previous experience as the technical lead of a large team, supporting large customers and partners, then this is the job for you.

You will be the central point of contact for the technical support team and customers, maximizing and improving support team service quality/performance levels

Technical Skills & Responsibilities:
  • High level of support, customer satisfaction across the team, measured on a regular basis.
  • Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
  • Excellent interpersonal, communications and people management skills.
  • Excellent time management, decision making, prioritization and organization skills.
  • Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
  • Projects a positive and professional image, via all means of interaction, remote and face-to-face.
  • Good knowledge of ITIL
  • Proven technical diagnostic and problem-solving skills.
  • Knowledge of SQL roles and environments
  • Support experience with UNIX/Linux based technologies/software

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

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