Junior Product Specialist

Recruiter
Parknow
Location
Basingstoke, UK
Salary
Competitive
Posted
01 Jul 2019
Closes
26 Jul 2019
Ref
1190884521
Contract Type
Permanent
Hours
Full Time
As a member of the Professional Services team, the role is customer facing and involves working closely with and supporting all areas of the business where product knowledge and expertise is required. The successful applicant will be offered appropriate development and training to help them fulfil this key position in the organisation and, at a later date, will be given the opportunity to further develop core competencies in decision making, team building, estimating, time management, customer-care and negotiation. This opportunity also offers career paths towards senior product specialist, product manager, business analyst, project management and account management

Job Purpose:

To provide product expertise, knowledge and assistance to all areas of the business and educate our external clients on the full functionality of our software solutions.

Main Duties:
  • Provide support, both remote and onsite, to Sales, Account, Product and Project Managers, to help educate different internal and external audiences. This may include product demonstrations and training;
  • Help deploy new implementations, rollouts and services and ensure that they are configured correctly on behalf of clients through the lifetime of their contracts within agreed service levels;
  • Implement software solution configuration changes on behalf of clients such as data entry of tariffs and changes to existing business rules;
  • Undertake pre- and post- sales support of clients including site visits for product demos and training;
  • Produce and maintain relevant product and client-specific implementation documentation;
  • Ensure that departmental processes and procedures are followed, including checklists, sign-off procedures, etc. Undertake software solution configuration diagnosis and fault finding with resolution where possible;
  • Change management; and
  • Perform user acceptance testing.

Personal Attributes:
  • Able to prioritise, manage and track multiple activities and tasks;
  • Excellent verbal and written communications;
  • Attention to detail;
  • Willingness and ability to embrace change and learn new technologies;
  • Receptive and a fast learner;
  • Enthusiastic approach and "can-do" attitude;
  • Resilient, copes well under heavy workloads;
  • Strong Customer Service ethos;
  • Flexible approach to work; and
  • Problem solving and resolution.

Essential Pre-requisites:
  • A-Level qualifications/Equivalent or greater;
  • Minimum of two years' experience in a customer/client facing role;
  • Numerate and literate;
  • Proficient in the use of modern PC technologies and software; and
  • Customer and service delivery focus.

Benefits:
  • The opportunity to join a growing company that will offer development and training in both technical and interpersonal skills.
  • Competitive Salary commensurate with technical skills and personal attributes;
  • Eligible for the company's annual bonus scheme;
  • Eligible to join the Stakeholder Pension Scheme;
  • Private Medical Health Insurance; and
  • Travel Allowance (mileage paid when required).

About us

PARK NOW is part of BMW and Daimler, and with almost two decades in the business, PARK NOW makes life easier for more than 17,000,000 drivers in over 700 European cities. Our four strong brands process 130 million+ transactions every year.

We are PARK NOW.

At PARK NOW, we're driven by one thing: creating a healthier, more liveable urban environment, where people can move about freely and easily. How? By unlocking the power of technology for good. Developing innovative, sustainable and impactful mobility solutions that make a real difference. Join us, and you'll be part of a highly driven team of people who share this goal and want to make an impact. Who continuously innovate. Collaborate. Challenge each other. Find solutions. Create. Improve things - for our customers and the cities they live in. Come help us shape the future of mobility.

We are PARK NOW. And we are driven to improve. Join us.

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