Senior IT Support Engineer

Location
Abingdon
Salary
£32000 - £45000 per annum
Posted
05 Jul 2019
Closes
02 Aug 2019
Ref
00096675
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This IT company loves what they do. What's more, they're great at what they do*. They're not being boastful, just proud of the round-the-clock service they offer their clients.

They're on the lookout for more likeminded people to join their thriving team in Abingdon, so if you're looking to be part of an expert IT team, read on. This IT company doesn't just work hard, they play hard too. You can often find the team honing their hand-eye co-ordination in their breakout office space with pool and air hockey tables.

This IT company understand that communication, both internally and with their clients, is paramount to the smooth running of all relationships. These relationships start within their four walls, where they are one team, together.

Investments have been made to allow an annual training budget, which ensures they're able to provide the tools to help you learn and develop, both personally and professionally, within a fun, understanding, but very driven environment.

*They have feedback scores, so they're not just making it up!

Senior Technical Engineer

They're looking for a talented and enthusiastic individual to join their growing team providing 3rd line support to a wide range of clients via email, telephone, remote desktop and on-site. It's a varied role with exciting opportunities to visit clients and enjoy different working environments.

This is a role for a self-motivated engineer to work focusing on customer service with excellent communication skills as well as a strong technical troubleshooting ability.

You will play an important part in supporting their clients. As well as break-fix work you can also get involved in project work and get experience of a wide range of technology - so you should be open minded.

It's important that you're able to think on your feet and provide great customer service and be a re-assuring presence to their clients. A can-do attitude is absolutely essential.

You will have the opportunity to grow - they actively encourage the team to train and extend their knowledge base. There are additional benefits available to you once you succeed.

Essential technical experience:

- Desktop hardware and software
- Microsoft Active Directory
- Microsoft Windows Server 2008-2016
- Microsoft Office 365
- Microsoft Exchange 2007-2013
- Basic networking skills
- Basic VOIP knowledge
- Basic wireless knowledge
- Virtualisation (VMWare / Microsoft Hyper-V)

Desirable technical experience:

- Experience of SAN systems
- 3CX Phone system
- Cisco switching/firewalls
- WatchGuard firewalls
- Cisco Unified Communications Manager (CallManager)

When applying please make sure to include your latest CV. Should you not hear back from them within 2 weeks of submitting your application, we would like to thank you for taking an interest and confirm that you were not successful on this occasion.

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