Travel Counselor

Recruiter
Hudson Shribman
Location
East London, UK
Salary
Competitive
Posted
02 Jul 2019
Closes
24 Jul 2019
Ref
1191216490
Contract Type
Permanent
Hours
Full Time
The Traveler Counselor role is to deliver an exceptional travel service experience for our clients Corporate and Business Travel Customers by providing creative and timely travel solutions. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience.
The role will form part of a highly skilled team of Corporate Travel Counselors, located across Centres, on-site at client locations as well as working virtually from home. The role will report to a Team Coach.
Key accountabilities

• Act as Travel Advisor and Consultant to Corporate Business travelers. This may include individual corporate travelers or groups of corporate travelers
• Act as the point of sale on all travel requirements, arranging both routine and complex domestic and international business travel for air, road, rail and accommodation, utilizing various Global Distribution Systems (GDSs) (Sabre/Apollo/Amadeus)
• Provide consultative advice, solutions and recommendations. This includes conducting analysis and research on the best available fare/routing, and ensuring preferred air carrier and partners are recommended, whilst ensuring adherence to the customers agreed travel policy and requirements
• Ensure customer travel profiles are detailed and accurate, following internal compliance and regulatory requirements for all customers and locations supported
• Manage the booking process through the ticketing and order fulfillment, either over the telephone or via email or back office systems and servicing platforms. This may involve some requirement to discuss different currency and payment methods and options
• Operate in a telephony and potentially an email/back-office servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
• As a Travel Counselor, you are also accountable for ensuring you meet the servicing of your nominated account or clients travel requirements, whilst adhering to your nominated call schedule daily, and reporting any variances in the workforce management scheduling tool to your Team Coach
• Coach, develop and mentor more junior Travel Counselor colleagues in the team as needed

Similar jobs

Similar jobs