Application Support Analyst, ITIL, DevOps, AWS, Windows, Mac

Haybrook IT Resourcing Ltd
Feltham, UK
01 Jul 2019
24 Jul 2019
Contract Type
Full Time
Application Support Analyst, ITIL, DevOps, AWS, Windows, Mac, Help Desk

A growing Engineering client is currently looking for an Application Support Analyst to join their Support team based in Feltham. The Application Support Analyst will act as a first point of contact for users, logging and triaging support tickets. You will work with users to offer support via Telephone, Email, and sometimes in person. The Application Support Analyst will work closely with the DevOps teams escalating issues that require future investigation and keeping users up to date with the progress of the ticket. Working closely with the DevOps Team will give the successful Application Support Analyst the opportunity to learn some DevOps Skills.

This is a great opportunity for a junior software or application Support Analyst to join a growing company who can accelerate your learning and technical skills. If you are interested in a role that will give you a chance to work with DevOps technologies like Docker, Kubernetes, Terraform, Ansible this could be the perfect role for you. While you will start in an Application Support role the Client is looking for the Successful candidate to progress quickly into A DevOps focused role.

Responsibilities of the Application Support Analyst:
  • 1st Line support
  • Logging and triaging incidents/requests
  • Fulfilling requests and resolving incidents
  • Involvement in project work
  • Escalation to 2nd Line Engineers
  • Providing Support via email, chat and telephone
  • Updating users on ticket status
  • Developing your service knowledge base

Skills and experience of the Application Support Analyst:
  • Previous experience working in a busy IT Service/Help desk environment
  • Strong organisational skills
  • Ability to multi-task
  • Results oriented
  • Attention to detail
  • Management of customer issues
  • Windows
  • Knowledge of Mac
  • IT Service Management processes/frameworks

This role is commutable from: Hounslow, Kingston upon Thames, Leatherhead, Woking, slough, Hayes, Harrow, Maidenhead, West Drayton, Brentford, Windsor, Twickenham

Application Support Analyst, ITIL, DevOps, AWS, Windows, Mac, Help Desk

Referral Scheme: If this role isn't for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford's leading IT recruitment agency. With exclusive access to some of the region's most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.

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