Pensions Administration Team Manager

Recruiter
Aon plc
Location
Birmingham, UK
Salary
Competitive
Posted
09 Jul 2019
Closes
19 Jul 2019
Ref
1153113664
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Pensions Administration Team ManagerRequisition ID
2459118Job Family
GB-POST-WML-BirminghamPosting DescriptionPensions Administration Team Manager (Birmingham, UK) Come and be part of a growing team and own your potential at Aon! If you are ready for your next move in your career and want to join a leading organisation we want to hear from you.Aon is currently recruiting for Pensions Administration Team Manager to join our team in Birmingham. The Pensions Administration team administer a defined set of pensions processes (member events and scheme events) for clients.About Aon Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.About the Role Aon are currently recruiting a Pensions Administration Team Manager to join our team in Birmingham. The Pensions Administration Team Manager will be primarily responsible for;Owns and drives performance management activities in the team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines.Holds regular (at least every two months) 121s with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback.Leads the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact. Develops and manages team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need.Manages the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team.Motivates and engages colleagues by understanding their individual motivations and managing them in line with available resources.Organizes and monitors current activity so that the team meet Service Level Agreements (SLAs) and follow the agreed processes.Coordinates the team's workload ensuring both business as usual and/or projects are delivered to required deadlines and level of quality.Analyses data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity.Accountable for overall team quality control, management of risks and escalations, audit and governance. Ensures correct processes and procedures are complied with by colleagues.Communicates effectively in both written and verbal forms. Owns company messages and adapts style to ensure key messages are delivered and understood by colleagues.Responsible for pro-actively managing relationships between the team and Key Stakeholders: these can include Clients, Client Managers, other Aon Teams and 3rd party providers.Uses talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth and there is no Single Point of Failures in the team.Drives development activities in the team, identifying development needs and solutions in line with business needs based on the Aon Development Framework.Drives and promotes the management and sharing of knowledge in the team of all client processes, tools and systems: ensuring documentation is correct, up to date and in line with any statutory or legislative changes.Drives and promotes the identification and implementation of best practice across the team. Guides and supports colleagues in what is relevant and applicable for the domain or Business Area.Ensures updates and changes to processes are consulted with relevant stakeholders and the agreed change management processes are followed by colleagues.Owning and driving recognition practices in the team, responsible for recognising colleagues and promoting the culture of recognising others in the team.Managing the financial performance of the team in relation to headcount and ad hoc spend, ensuring that holidays, expenses and overtime is managed and all relevant time is charged correctly.Managing Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and kept up to date.Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.About youProven experience of managing/leading a Pensions team (ideally within a 3rd party administration function). You are likely to have a degree and a relevant Professional Qualification (eg PMI), with up to date CPD.Professionalism and integrity to build long term trust.High level of self- motivation and proactivity.Effective problem solving and analytical skills to anticipate future needs/issues, including leading on identifying solutions and making recommendations.Ability to effectively plan, prioritize and execute tasks in high pressure environment. Including, the ability to adapt to shifting priorities, demands and timelines using analytical and problem solving capabilities.A strong communicator, confident to express your own views and demonstrate strong interpersonal skills that build long term relationships and trust.An ability to positively influence the behaviours and decisions of others.Good IT skills with knowledge of Microsoft Excel and Word and, MS Office.Proven track record of People Management of a team of colleagues.Relevant experience of working within an Operations environment preferable.Key Stakeholder and Client Management experience at a management level.Proven track record in delivering results to an external client base through the effective management of a team.Experience in project/implementation work would be an asset.Our Colleague ExperienceEvery day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.Salary and BenefitsThis role offers a competitive salary, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, and additional holiday.
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