IT Support Team Leader, 1st/2nd line

Mars Recruitment
Kidlington, UK
11 Aug 2019
14 Aug 2019
Contract Type
Full Time
IT Support Team Leader, 1st/2nd line, c£35,000pa plus benefits, Kidlington - Oxfordshire:

A well-established growing organisation is seeking an ambitious, career minded, professional IT Support Team Leader to join their IT team based near to Kidlington.

You will lead a team of 1st and 2nd Line Technicians providing support to end client IT Systems. Providing technical expertise, knowledge, mentoring and support for the team; ensuring the technicians are working together efficiently and providing a timely response to incidents and requests raised by clients. This is a great role which combines hands on technical support with being an IT Support Team Leader for a small team.

The main responsibilities of the IT Support Team Leader will include:
  • Be the primary technical and procedural reference for the 1st and 2nd Line Teams
  • Manage the new starters, leavers and movers process including hardware allocation, stock levels, status and checklists
  • Resolve ICT issues for clients in accordance with agreed procedures and SLAs
  • Ensure that documentation, manuals and procedures are kept up to date
  • Assemble and repair hardware such as desktops, laptops and mobile devices
  • Installation and configuration of hardware and software
  • Ensure that hardware withdrawn from service is correctly recycled
  • Carry out site visits as required
  • Take ownership of the lifecycle of customer's software as defined by the Company Directors,
  • Ensure timesheets and other internal documentation are completed in a timely manner
  • Manage or partake in IT Projects as required

Required Skills
  • High level of technical ability and understanding of current desktop & infrastructure technology
  • Logical approach to solving problems
  • Able to organise and prioritise changing workloads
  • Read, analyse, understand and apply relevant technical information, technical manuals and procedures
  • Write project documentation, procedures and technical manuals including diagrams
  • Friendly, approachable and able to communicate effectively via all mediums
  • Can follow a variety of instructions in written, oral, diagram, or schedule form.

Our client is looking for someone who has worked in a technical 1st / 2nd line IT Support role but is keen to move into management. This IT Support Team Leader role will be the perfect bridge for your career moving into management.

If you are interested in this vacancy and believe you have the necessary skills and experience to be successful please apply now, or email MARS Recruitment with your CV.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.

MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

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